Viviana Rivera-Irizarry
Alva,United States
Summary
Qualified sales professional with expertise in office management, crisis management, and a firm grasp of the principles behind driving profitability through strategic growth.
Overview
4
4
years of professional experience
Work History
Loan Relations Specialist
Suncoast Credit Union
06.2023 - Current
- Discuss terms for both new loans and refinancing options to identify suitable options for members and better serve member's needs.
- Assist members with improving financial health by counseling on issues affecting credit and analyzing potential risks.
- Provide ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
Vendor
Jaivish Enterprises
12.2021 - 06.2023
- Handled various tasks such as operating the hand-held PC, managing supply and back-stock, and responsible for ordering merchandise
- Attained prime floor display space and provided point of sale (POS) signage
- Increased sales by over 35% and achieved top route in returns for the area in a span of 3 months.
Customer Service Representative
The Reynolds and Reynolds Company
01.2020 - 08.2021
- Responded to customer concerns regarding assistance and escalated to Customer Care/Management Team as needed
- Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured call center environment
- Maintained a positive, empathic, and professional attitude towards customers at all times.
Education
Bachelor's of Science - Latin American And Caribbean Studies
Florida State University
Tallahassee, FL01.2021
Skills
- Fluent in Spanish and English
- Office Administration
- Invoicing
- Sales
- Front Desk Administration
- Telecommunication
- POS
- Customer Relations
- Expert Problem Solving
- Ability to work independently
Timeline
Loan Relations Specialist
Suncoast Credit Union
06.2023 - Current
Vendor
Jaivish Enterprises
12.2021 - 06.2023
Customer Service Representative
The Reynolds and Reynolds Company
01.2020 - 08.2021
Bachelor's of Science - Latin American And Caribbean Studies
Florida State University
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