Viviana Santiago
Yonkers,N.Y
Summary
Dynamic Intake/Data Specialist with a proven track record at the Cancer Services Program of the Hudson Valley. Expert in client enrollment and compliance adherence, I excel in data entry and mentoring new staff. My strong problem-solving skills and knowledge of EMR systems ensure efficient service delivery and enhanced client outcomes.
Overview
24
24
years of professional experience
Work History
Intake/Data Specialist
Cancer Services Program of the Hudson Valley
Ossining, New York
03.2014 - Current
- Answer calls of potential clients, determine eligibility and enroll as appropriate
- Coordinate with health care providers to ensure client receives all services for which they are eligible
- Communicate with facilities to track and obtain results for client services
- Mentor new staff in the process and guidelines of the CSP program
- Refer to case managers any client with abnormal screening results
- Retrieve medical reports utilizing an EMR system
- Process high volume of paperwork received via electronic fax and email
- Collect client demographics to reflect community needs
- Adhere to eligibility requirements as directed by NYSDOH
- Guide credentialed sites and/or clients on program recommendations for future services
- Enter results of client services into statewide database
- Process a re-screen list to ensure client attendance for screening services
Ultrasonographer
Doshi Diagnostic Imaging Center
Washington Heights, New York
05.2008 - 07.2008
- Performed diagnostic exams on outpatients
- Documented and reported the results to the on-site Radiologist
- Coordinated with other staff to assure patient preparation for exams
- Maintained ultrasound equipment and work area by following Quality Assurance guidelines
- Addressed problems of patient care as they arrived and notified/resolved the issues
- Provided patients with compassion, knowledge and professionalism regarding their exam
- Collaborated with Mammogram Department to examine and compare Breast tissue results
Internship
St. John's ParkCare Pavilion/St. John's Riverside Hospital
Yonkers, New York
05.2007 - 12.2007
- Reviewed patient's paperwork for completion
- Translated for Sonographers
- Exams Performed: Abdomen, Retroperitoneal structures, Small Parts, Fetal Anatomical Surveys, Early Gestational Biophysical Profiles, Transvaginal, Scrotum exams, Venous Duplex and Carotid studies
- Procedures and Exams observed: Thyroid Biopsy, Prostate Biopsy, Vein Mapping, Neonatal Exams (Abdomen, Hips & Kidneys), Breast, Abdominal Taps and Thoracentesis
- Equipment Used: Philips ATL HDI-3000, Philips ATL HDI-5000, Philips HD11, PACS Digital Imaging and Philips Portable Machine 6000
Office Assistant/Receptionist
Helping Out People Everywhere, Inc.
Yonkers, New York
02.2005 - 06.2006
- Assisted Coordinator's with updating their case narratives
- Communicated with outside agencies on providing services
- Assisted in bi-weekly payroll for the Youth Program
- Recorded minutes of staff meetings as requested
- Maintained an accurate filing system of reports and other records for the agency
- Screened all incoming calls and distributed messages accurately for staff
- Organized, confirmed and addressed any needs for the Board Member meetings
Ward Clerk Hall 3-5-6
St. Joseph Nursing Home
Yonkers, New York
08.2001 - 10.2004
- Transcribed Physicians orders onto patient's medical records
- Processed patient's discharge forms for various departments in order to update census
- Assisted Doctors, Social Services and Dietitians with translations
- Arranged for the transfer of patients within the unit and other facilities
- Prepared and organized charts for new admissions
- Processed patient orders, requests for examinations and other ancillary services
- Trained and assisted newly employed Ward Clerks and Nurses
- Managed daily office responsibilities including orders and stock supplies
- Answered phone and handled clerical duties
Education
Patient Care Technician -
Philip Xavier Training Center
04.2011
Diagnostic Medical Sonographer -
Institute of Allied Medical Professions
Valhalla, NY12.2007
Skills
- Customer relationship management
- Compliance adherence
- Client enrollment
- Data entry
- Population health tracking
- Document transcription
- Time management
- Training and mentoring
- Problem solving
- Team collaboration
- Medical terminology knowledge
- EMR systems
General Summary
- Able to communicate efficiently and exercise good judgment
- Team player
- Motivated
- Committed to personal and professional growth
- Fluent in Spanish - reading, writing and speaking
Application Skills
- Proficient with Microsoft Office
- Knowledge of medical terminology
- Internet Savvy
- EMR systems
Timeline
Intake/Data Specialist
Cancer Services Program of the Hudson Valley
03.2014 - Current
Ultrasonographer
Doshi Diagnostic Imaging Center
05.2008 - 07.2008
Internship
St. John's ParkCare Pavilion/St. John's Riverside Hospital
05.2007 - 12.2007
Office Assistant/Receptionist
Helping Out People Everywhere, Inc.
02.2005 - 06.2006
Ward Clerk Hall 3-5-6
St. Joseph Nursing Home
08.2001 - 10.2004
Patient Care Technician -
Philip Xavier Training Center
Diagnostic Medical Sonographer -
Institute of Allied Medical Professions