Viviana Solano
Kissimmee,FL
Summary
Performance-oriented Leader offering exceptional record of achievement across multiple industries. Easily adaptable, fast-paced and results driven. Tenacious manager with strategic and creative approach to solving problems, bringing in customers and talent. Empathetic and people focused, is skilled in building relationships with team members across generations and different cultural backgrounds.
Overview
10
10
years of professional experience
Work History
Recruiter - Director of the Lake Nona District
Northwestern Mutual Wealth Management Firm
Orlando, FL
08.2021 - Current
- Created and implemented strategies to attract and retain talent within the team.
- Increased team size by 31%
- Increased team visibility in a new district, resulting in higher traction for team members' success.
- Led D&I initiative in the recruiting process, resulting in an increase of diverse recruits within the team.
- Supported business growth through strategic planning and process development.
- Leveraged experience through vital management positions guiding business to success.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Led organization by developing professional and ethical culture focused on team excellence.
- Assisted in recruiting, hiring and training of team members.
Licensed Customer Service Representative
DMI Insurance
Orlando, FL
12.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased sales quota by 35%
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Bartender
Chroma Modern Bar & Kitchen
Orlando, FL
01.2019 - 03.2021
- Successfully built a client base in an unfamiliar territory, establishing close relationships with guests and warranting return business.
- Efficiently take orders and carry out guest requests in a timely manner.
- Participate in the creative process of new cocktail menu additions, keeping the list interesting and refreshed.
- Committed to delivering positive, energetic, and exceptional customer service.
Business Owner and General Manager
Global Diesel, LLC, Freight Transportation and Logistics
Orlando, FL
03.2016 - 01.2020
- Accomplished business owner, overseeing daily operations while balancing budgets, setting weekly, monthly, and quarterly goals, analyzing trends in the market and keeping up with Federal regulations in the freight transportation industry.
- Established new markets, lanes, and bid opportunities in order to move freight while achieving the highest revenue at the most effective cost.
- Enforced company guidelines, safety audits and random drug and alcohol tests per the FDOT (Federal Department of Transportation)
- Executed plans and programs to increase revenue and cut expenses by analyzing everyday expenditures and seeking out partner agencies which grant discounts and rewards.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
On-Premise Sales Associate
Southern Glazer's Wine and Spirits
Orlando, FL
11.2016 - 04.2017
- Spearheaded sales and distribution of Southern Glazer's Wine and Spirits' Emerald portfolio in the Disney Springs and International Drive Hotels & Resorts area.
- Increased placement and distribution of key products in principal accounts by 30%
- Organized wine and spirits classes for several outlets, educating staff members on the distilling, vinification, and overall manufacturing process and history of our products.
- Exceeded sales goals within established timelines.
- Engaged and further developed upwards of 15 accounts within territory, including internal outlets such as in-room dining, banquets and events, among others.
Bartender
The Ritz, Carlton, Grande Lakes
Orlando, FL
08.2014 - 10.2016
- Created new and creative cocktails to the resort list on a seasonal basis.
- Achieved several features in the Ritz-Carlton Commitment to Quality Daily Newsletter for outstanding Customer Service.
- Established and implemented operational procedures to streamline and homogenize daily operations behind the bar.
- Responsible for monthly beverage inventory.
- Responsible for placing liquor orders.
Education
Associate of Arts -
Valencia Community College
Orlando, FLLicensed Life, Health, And Annuities Agent
Licensed Customer Service Representative
Licensed Wine And Spirits Professional
Skills
- Team Recruiting and Onboarding
- Customer Engagement Strategies
- Customer Complaint Resolution
- Operating Procedures and Policies
- Business Development and Planning
- Budgeting and Expenditures
- Customer Service Process Improvement
- Networking Events
- Employee Performance Reviews
- Persuasive Communication
- Employee Retention
- Strategic Networking
Affiliations
- Rotary International
Languages
Spanish
Native or Bilingual
Timeline
Recruiter - Director of the Lake Nona District
Northwestern Mutual Wealth Management Firm
08.2021 - Current
Licensed Customer Service Representative
DMI Insurance
12.2020 - 08.2021
Bartender
Chroma Modern Bar & Kitchen
01.2019 - 03.2021
On-Premise Sales Associate
Southern Glazer's Wine and Spirits
11.2016 - 04.2017
Business Owner and General Manager
Global Diesel, LLC, Freight Transportation and Logistics
03.2016 - 01.2020
Bartender
The Ritz, Carlton, Grande Lakes
08.2014 - 10.2016
Associate of Arts -
Valencia Community College
Licensed Life, Health, And Annuities Agent
Licensed Customer Service Representative
Licensed Wine And Spirits Professional
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