Summary
Overview
Work History
Education
Skills
Timeline
Generic

Viviana Susano

Buckeye,AZ

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Intake Specialist

CorVel
09.2023 - Current
  • Answer approximately 30 incoming phone calls, make outbound calls to facilities.
  • Assist claimant's with concerns.
  • Inform claimant's and employer's of workers comp process.
  • Complete incident report's and liability report's.
  • Send emails to adjuster and leadership regarding claimant's concerns.
  • Schedule telehealth appointments.
  • Assist claimant's find urgent locations to seek medical care.
  • Send treatment authorization to claimant's and facilities.
  • Upload specific documents into claimant's accounts.
  • Document claimant's accounts.
  • Assist Nurse with follow up outbound call's.
  • Help leadership with certain tasks.

Medical Front Office Receptionist

Arizona Center For Hand To Shoulder Surgery
03.2018 - 08.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Trained new receptionist's in company polices and daily tasks.
  • Helped patient's complete necessary medical forms and documentation.
  • Checked patients in for appointments. Checked patient's out.
  • Scheduled procedures and therapy appointments.
  • Verified and updated demographic's.
  • Verified patient's insurance and addressed billing inquiries.
  • Collected copays, saved billing receipt into patient's charts.
  • Prepared end of day billing payment log.
  • Saved patient's documents into charts.
  • Faxed therapy orders.
  • Assisted patient's in obtain workers comp information.
  • Send medical authorization to multiple insurance company's.

Customer Service Representative

Mountain Park Health Center
04.2018 - 03.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, and confirmed appointments.
  • Directed telephone encounters to appropriate departments. Answered incoming calls.
  • Updated patient's demographics into ECW system.
  • Collected patient's copays managed daily payment log.
  • Posted payment charges into patient's accounts.

Receptionist

Sun Electronic
01.2017 - 04.2018
  • Verified customer's demographic billing information and product's numbers.
  • Entered customer's orders into system.
  • Prepared invoices for shipments.
  • Processed online payments, cash handling and direct deposits.
  • Arranged shipments with freight carrier
  • Managed inventory.
  • Answered customer emails and incoming phone calls.

Education

High School Diploma -

Buckeye Union High School
Buckeye, AZ

Skills

  • Data entry
  • Ability to adapt to new software
  • Bilingual
  • Critical thinking skills
  • Detail Oriented
  • Ability to multitask
  • Proficient in Microsoft word, Power Point, Excel, ECW, QuickBooks and Caremc
  • Problem-solving

Timeline

Intake Specialist

CorVel
09.2023 - Current

Customer Service Representative

Mountain Park Health Center
04.2018 - 03.2019

Medical Front Office Receptionist

Arizona Center For Hand To Shoulder Surgery
03.2018 - 08.2023

Receptionist

Sun Electronic
01.2017 - 04.2018

High School Diploma -

Buckeye Union High School

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