Viviana Zuniga
Oakley,CA
Summary
Proven track record in enhancing customer engagement and sales at Victoria's Secret & PINK, leveraging strong customer service and money handling skills. Excelled in teamwork and problem-solving, significantly contributing to store visual appeal and operational efficiency. Skilled in fostering customer loyalty and managing financial transactions, demonstrating a results-driven approach with a focus on achievements. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nanny
Care.com Inc
06.2024 - 08.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Sales Associate
Victoria's Secret & PINK
09.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Beauty Advisor
Sally Beauty
09.2023 - 12.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Building Assistant
Antioch Water Park
06.2017 - 08.2020
- Monitored inventory levels of supplies needed for daily operations efficiently avoiding shortages or excess stock.
- Contributed to lease negotiations, helping secure favorable terms for both property owners and tenants alike.
- Calculated permit fees in accordance with ordinances, regulations and policies.
- Optimized space utilization, reconfiguring floor plans as needed to accommodate new tenants or evolving business needs effectively.
Education
No Degree - Medical Assisting
Gurnick Academy of Medical Arts
Concord, CA11.2024
High School Diploma -
Freedom High School
Oakley, CA06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Money Handling
Certification
Needle Safety
CPR
Timeline
Nanny
Care.com Inc
06.2024 - 08.2024
Sales Associate
Victoria's Secret & PINK
09.2023 - 06.2024
Beauty Advisor
Sally Beauty
09.2023 - 12.2023
Building Assistant
Antioch Water Park
06.2017 - 08.2020
No Degree - Medical Assisting
Gurnick Academy of Medical Arts
High School Diploma -
Freedom High School
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