Viviane Diaz
Phoenix,Az
Summary
Versatile office agent with extensive experience in administrative support and account management. Proven ability to analyze data, monitor aging reports, and negotiate repayment terms effectively. Ready to apply strong communication and organizational skills in a dynamic office environment to achieve company objectives.
Overview
1
1
Language
13
13
years of professional experience
Work History
Accounts Receivable Representative
Concentra Medical
Phoenix, Arizona
02.2025 - 04.2026
- Monitored and reviewed account aging reports to ensure timely collection
- Processed rebills and composed customer correspondence to ensure clarity and resolve issues
- Resolved escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
- Reviewed documents, reconciled discrepancies, and made adjustments to maintain accurate accounts
- Performed account payment reconciliations with incoming receipts
- Prepared and distributed periodic reports on A/R and past due accounts for management and clients
- Negotiated with clients' repayment terms on past due accounts
- Made decisions on referring accounts for collection or writing off
- Resolved employer issues, including misapplied or missing payments
- Scheduled and distributed work to align with deadlines and enhance workflow efficiency
Deposit Specialist
Concentra Medical
10.2023 - 02.2025
- Adhered to all company policies and procedures to ensure quality work delivery.
- Managed correspondence by separating checks for employer services and workers compensation to ensure accurate processing.
- Entered check amounts into databases such as BCS and OnBase, ensuring proper postings with EOBs.
- Scanned checks into appropriate bank accounts, providing final deposit amounts at day's end.
- Processed credit card payments from employers, maintaining up-to-date accounts.
- Uploaded missing documents into OnBase and corrected inaccuracies to maintain data integrity.
- Used Microsoft Excel program to update any and all transfers including Electronic Funds Transfers (EFTs) and submit them to the correct bank account
- Organized email for management oversight on all deposits, including checks/cash, EFTs, and credit cards, filing daily for easy retrieval.
Line cook
The mexicano
09.2022 - 10.2023
- Set up and prepared workstation during opening, ensuring readiness for service
- Prepare multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Create identical dishes numerous times daily with consistent care, attention to detail, and quality
- Plated and presented dishes to meet established restaurant standards, enhancing visual appeal
- Maintained stocked stations with supplies and spices, supporting efficient workflow
- Wrapped up unused food items and stored unused food in appropriate containers and placed in the refrigerator to avoid spoilage
Lead Cargo Export Agent
Alliance Ground International
12.2016 - 10.2017
- Processed export documentation for cargo shipments efficiently and accurately.
- Maintained compliance with international shipping regulations and customs requirements.
- Prepared documents for export shipments, ensuring accuracy and compliance with regulations.
- Verified manifests against actual cargo loads before shipment.
- Collaborated with warehouse staff to prepare cargo for loading and transportation.
- Monitored handling of dangerous goods to keep operations in line with standards.
- Trained new team members on export procedures and operational best practices.
- Assisted in improving workflows to enhance overall export efficiency at the facility.
Lead Cargo Export Agent
Swissport Cargo Services
06.2014 - 12.2016
- Managed cargo shipment data and tracked goods to ensure accurate and timely exports.
- Processed export documentation for cargo shipments efficiently and accurately.
- Compiled cargo manifests to ensure compliance and reduce shipping errors.
- Maintained compliance with international shipping regulations and customs requirements.
- Collaborated with warehouse staff to prepare cargo for efficient loading and transportation.
- Trained new team members on export procedures and operational best practices.
- Developed load plans, cargo cleanliness inspections, and transportation process documentation.
- Assisted in improving workflows to enhance overall export efficiency at the facility.
- Identified damages and discrepancies in cargo shipments through thorough inspections.
- Inspected hazardous materials as a certified dangerous goods professional to prevent loading errors.
- Prepared hazardous material documents for pilots, adhering to safe handling protocols.
- Monitored shipment accuracy using Excel tracking spreadsheets.
- Organized paperwork to ensure timely processing of cargo exports.
- Verified manifests against actual cargo loads before shipment.
- Inspected cargo packaging prior to loading onto vessels and trucks.
- Checked physical shipments against computer database and physical documentation.
- Reviewed data for deficiencies and corrected discrepancies.
- Reviewed import and export documentation for accuracy to determine cargo contents.
- Monitored handling of dangerous goods to keep operations in line with standards.
Cargo Export Agent
Swissport Cargo Services
04.2013 - 05.2014
- Coordinated cargo shipments, ensuring compliance with international regulations and smooth transit.
- Verified cargo manifests against shipping documentation to ensure accuracy. against actual cargo loads before shipment.
- Checked physical shipments against computer database and physical documentation.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized export paperwork systematically to facilitate timely processing. to ensure timely processing of cargo exports.
- Generated reports on export activities, highlighting shipping volumes and delays.
- Managed documentation for export processes and maintained accurate records.
- Collaborated with customs agents to facilitate smooth clearance of goods.
- Monitored handling of dangerous goods to keep operations in line with standards.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Updated computer system with details such as dimensions, weights and general waybill data.
- Proven ability to learn quickly and adapt to new situations.
Education
GED -
Morton College
Cicero, IL7./ 2014
Skills
- Accounts receivable systems
- Account reconciliation
- Financial reporting
- Financial analysis
- Discrepancy resolution
- Data accuracy
- Accuracy verification
- Document management
- Office software proficiency
- Workflow optimization
- Customer service
- Strong communication skills
- Accountability
Languages
Fluent in speaking and writing ,Spanish
Languages
Spanish
Native/ Bilingual
Accomplishments
- Employee of the Year, 2025
Timeline
Accounts Receivable Representative
Concentra Medical
02.2025 - 04.2026
Deposit Specialist
Concentra Medical
10.2023 - 02.2025
Line cook
The mexicano
09.2022 - 10.2023
Lead Cargo Export Agent
Alliance Ground International
12.2016 - 10.2017
Lead Cargo Export Agent
Swissport Cargo Services
06.2014 - 12.2016
Cargo Export Agent
Swissport Cargo Services
04.2013 - 05.2014
GED -
Morton College