Viviane Luna
Indian Trail,NC
Summary
Customer-focused Sales and Service Professional with expertise in managing client relationships, leading sales initiatives, and coordinating projects. Skilled in understanding customer needs and delivering effective solutions that enhance satisfaction and drive growth. Proven experience in sales, project coordination, and team leadership, dedicated to providing outstanding customer experiences.
Overview
3
3
Languages
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Project Manager Sales Operations
Dyolyver Group
Charlotte, North Carolina
01.2025 - Current
- Manage the full sales cycle, including client consultations, project development, estimating, proposals, closing, and post-sale follow-up.
- Oversaw sales, project management, and daily operations, managing projects from initial client consultation and concept development to completion, ensuring alignment with client needs.
- Lead and coordinate multiple millwork projects simultaneously, ensuring schedules, specifications, budgets, quality standards, and client expectations are consistently met.
- Serve as the primary point of coordination between clients, designers, contractors, suppliers, and internal production teams to maintain clear communication and efficient project execution.
- Monitor project progress, identify potential issues, and proactively coordinate solutions to keep projects on schedule and within budget.
- Maintained strong client relationships throughout project lifecycle, delivering responsive communication and ensuring high customer satisfaction.
- Identified new business opportunities and developed client relationships, contributing to company growth and revenue development.
CEO
QueenCleaningSolutions
Charlotte, NC
08.2023 - Current
- Founded and led Queen Cleaning Solutions, overseeing the company’s strategic direction, daily operations, financial performance, and long-term growth.
- Developed and implemented business strategies tailored to the residential cleaning services market, establishing efficient processes to support sustainable growth.
- Managed the business with a hands-on approach, balancing leadership, customer service, operations, and financial responsibilities to drive overall company performance.
- Directed day-to-day operations, ensuring consistent service quality, operational efficiency, and exceptional customer satisfaction.
- Recruited, trained, and managed team members while establishing a culture of accountability, professionalism, reliability, and high performance.
- Managed client relationships, scheduling, service delivery, and operational workflows to provide a seamless and consistent customer experience.
- Oversaw budgeting, pricing, cost control, payroll, and resource allocation to maintain profitability and support business expansion.
- Built and maintained strong client relationships while developing strategies to increase customer retention, referrals, and new business opportunities.
- Identified opportunities to expand the customer base, strengthen brand positioning, and improve operational performance.
- Made strategic business decisions related to staffing, pricing, service offerings, and resource management in alignment with company objectives and financial goals.
Manager
Divino Casarão Restaurant
Bananeiras , Paraíba
03.2020 - 01.2023
- Managed day-to-day restaurant operations, overseeing staffing, customer service, inventory, financial performance, and overall business efficiency.
- Led, recruited, trained, and supervised employees, fostering a professional, productive, and customer-focused team environment.
- Developed and implemented strategies to improve customer satisfaction, retention, operational performance, and revenue growth.
- Established and maintained operational standards to ensure consistent service quality, efficiency, and an exceptional customer experience.
- Managed financial activities, including budgeting, cash flow, pricing, daily sales, expense management, and profitability.
- Oversaw purchasing, inventory management, vendor relationships, and cost control to optimize resources and minimize operational expenses.
- Managed customer relationships and resolved service issues professionally, maintaining a positive brand reputation and dining experience.
- Coordinated marketing campaigns, promotions, and customer engagement initiatives to increase brand awareness and attract new business.
- Analyzed operational needs and made strategic business decisions related to staffing, pricing, purchasing, and resource allocation to support profitability and long-term growth.
- Collaborated across all areas of the business to identify opportunities for process improvement, cost reduction, and enhanced customer service.
- Ensured compliance with health, safety, sanitation, and operational regulations while maintaining high workplace standards.
Education
Language Arts Education
Senac
Natal, Rio Grande do Norte, Brazil 02.2024 - 12.2025
M.D. - Medical Technology
Universidade Potiguar
Natal, Rio Grande do Norte, Brazil 02.2021 - 07.2022
Speech-Language Pathology
Vox2you
Natal, Rio Grande do Norte, Brazil 04.2021 - 07.2021
Colégio Marista De Natal
Natal, Rio Grande Do Norte, BrazilSkills
- Project Management
- Sales & Business Development
- Business Development
- Operations Management
- Client management
- Customer Service & Retention
- Team leadership
- Financial management
- Cost control
- Resource scheduling
- Process Improvement
- Negotiation skills
- Vendor management
- Stakeholder coordination
- Site coordination
- Project planning
- Inventory management
- Quality Control
- Business Strategy & Growth
- Strategic planning
- Multitasking & Prioritization
- Problem solving
- Attention to Detail
- Conflict resolution
- Customer experience
- Recruitment training
- Brand development
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Elementary
Timeline
Project Manager Sales Operations
Dyolyver Group
01.2025 - Current
Language Arts Education
Senac
02.2024 - 12.2025
CEO
QueenCleaningSolutions
08.2023 - Current
Speech-Language Pathology
Vox2you
04.2021 - 07.2021
M.D. - Medical Technology
Universidade Potiguar
02.2021 - 07.2022
Manager
Divino Casarão Restaurant
03.2020 - 01.2023
Colégio Marista De Natal