Viviane Shum
Boynton Beach,FL
Summary
Detail-oriented and highly organized professional with a strong background in retail and customer service, seeking to leverage exceptional communication, scheduling, and organizational skills in an Administrative Assistant role. Proven ability to manage multiple priorities, provide outstanding customer support, maintain accurate records, and work efficiently in fast-paced environments. Committed to providing efficient administrative assistance.
Overview
13
13
years of professional experience
Work History
Branch Operations Lead
JPMorgan Chase
Boca Raton, FL
11.2015 - Current
- Resolve customer inquiries and concerns efficiently and professionally.
- Manage daily schedules, while prioritizing multiple tasks to enhance workflow.
- Prepare staff work schedules and assign team members to specific duties.
- Ensure accurate cash handling and balance while maintaining daily, weekly and monthly responsibilities.
- Mentor junior staff, offering guidance to support professional development.
- Provide leadership and insights to newly hired employees on company policies and procedures.
Associate Banker
JPMorgan Chase
Delray Beach, FL
07.2013 - 11.2015
- Assisted customers in resolving account inquiries and issues promptly.
- Educated customers about bank products and services to improve overall experience.
- Delivered exceptional customer service both in-person and via telephone.
- Processed customer transactions with accuracy and efficiency.
- Trained new tellers on operational procedures and best practices.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL05-2018
Skills
- Schedule management
- Customer service excellence
- Managerial support
- Strong organizational skills
- Time management & multitasking
- Problem solving
- Attention to detail
- Excellent verbal and written communication
- Dependability and adaptability
- Quick learning
- Independent and team-oriented work ethic
- Confidentiality and professionalism
Timeline
Branch Operations Lead
JPMorgan Chase
11.2015 - Current
Associate Banker
JPMorgan Chase
07.2013 - 11.2015
Bachelor of Arts - Psychology
Florida Atlantic University