Vivian Johnathan B. Garcia
Lakewood,CO
Summary
Dynamic and dedicated professional with a strong background in customer service and educational support, honed at Walmart and the Salvation Army Corps. Proven ability to enhance client satisfaction through effective communication and personalized service. Skilled in product picking and fostering a safe, engaging environment for children, ensuring their academic and social growth.
Professional shopping expert with history of delivering high-quality, personalized services to meet diverse client needs. Proven ability to navigate online platforms and curate product selections to enhance customer satisfaction. Known for collaborative work style and adaptability to changing client demands, ensuring seamless and efficient service.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Walmart
Denver, CO
09.2021 - 01.2026
- Curated personalized shopping experiences to enhance customer satisfaction and loyalty.
- Utilized Walmart's inventory management system to efficiently fulfill online orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Trained new staff on best practices for online customer service and product selection.
After-School Assistant
Salvation Army Corps
Denver, CO
02.2018 - 08.2019
- Facilitated homework assistance sessions to enhance academic performance.
- Coordinated recreational activities fostering teamwork and social skills.
- Implemented safety protocols ensuring a secure environment for participants.
- Collaborated with teachers to align activities with curriculum objectives.
- Organized community outreach events promoting program participation and awareness.
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Coordinated field trips and off-site outings to further enrich students'' educational experiences beyond the classroom setting.
- Assisted with homework completion, ensuring that each student understood the material before moving on to new concepts.
- Provided a safe space for students to relax and destress after school, allowing them to unwind before returning home for the evening.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Read stories, sang songs and facilitated creative play.
- Assisted in potty training and toilet hygiene.
Education
High School Diploma -
Alameda Jr/Sr High School
Lakewood, COSkills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Heavy lifting
- Age-appropriate activities
- Homework assistance
- Cross-cultural sensitivity
- Cleaning and sanitizing
- Safety and supervision
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Gardening
- DIY and Home Improvement
- Drawing
- Music
- Watching Movies and TV Shows
Timeline
Online Personal Shopper
Walmart
09.2021 - 01.2026
After-School Assistant
Salvation Army Corps
02.2018 - 08.2019
High School Diploma -
Alameda Jr/Sr High School