VIVIAN SANTILLANES
Oak Hills,Ca
Summary
Coordinated Security Supervisor with 23 years of experience providing exceptional security detail and supervision for highly valuable corporate assets. Diligent and collaborative facilitator of comprehensive security system with expertly trained personnel and deliberate preventive measures. Exceptional provider of practical on-the-job training for new and sustaining security personnel.
Overview
23
23
years of professional experience
Work History
Security Site Manager
Weiser Security Services / Securitas Security Services - Coupang Global LLC
01.2023 - Current
- Effectively managed a flawless transition with Securitas Security Services.
- Managed all security tasks with efficiency and accuracy operations requirements by designing routes; monitoring timetables; scheduling and assigning security guards to posts and routes; and inspecting work results
- Maintained a skilled security staff through proactive recruitment, selection, orientation, and training of security guards.
- Optimized security team's outcomes by providing guidance and support through coaching, counseling, and discipline activities alongside meticulous planning and continuous performance evaluation
- Actively engages in ongoing education by attending workshops, staying informed through publications, building personal networks, and joining professional societies.
- Secures facilities, operations, and personnel by surveying and testing alarms; maintaining surveillance; conducting inspections; reporting irregularities; issuing security badges; CCTV footage review of internal investigations
- Responding to emergencies; and protecting property from damage, theft, and hazards
- Maintains operations by interpreting and enforcing policies and procedures; and reporting needed changes
- Conduct foot patrols in and around company warehouses
- Maintains rapport with local law enforcement, civil defense, and first-aid agencies by establishing personal contact, and cooperating to resolve situations
- Maintains customer confidence and protects operations by keeping information confidential
- Collaborated effectively with SLP Coupang Global Teams based in Korea and Taiwan for case analysis, ensuring knowledge of the latest theft trends.
- GSOC incident reporting & documentation
- Successfully conducted a seamless transition with Securitas Security Services
- With a new team of guards, implementing new post orders and company policies and training procedures, evacuations, workplace violence, and workplace safety.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
Security Manager
Metro One Loss Prevention Services
01.2020 - 01.2023
- Streamlined physical security initiatives and operations for all Walmart DC locations on the West Coast
- Managed security processes and policies aimed at minimizing risk, addressing incidents promptly, and mitigating exposure and liability across various domains
- Managed the documentation process for both internal and external investigations into losses or violations of laws, regulations, policies, and procedures.
- Ensured compliance with workplace violence prevention policies and procedures across multiple Walmart DC locations.
- Revamped Command Center security operations post COVID through the construction and preparation of operational manuals, training procedures, and security conduct.
Jail Administrator / Regional Account Manager
Rialto Police Department
08.2001 - 01.2023
- Regional Account Manager for the Rialto Police Department
- I was responsible for over 1800 jail inspection with department of Justice with excellent ratings on documentation and onsite inspections.
- In charge of inmate work release program
- Reduced incidents of violence through proactive conflict resolution strategies and relationship-building initiatives.
- Led cross-functional teams in executing facility-wide emergency drills, ensuring preparedness in crisis situations.
- Enhanced staff efficiency with comprehensive training programs and clear communication of expectations.
- Improved inmate safety by implementing effective security protocols and conducting routine inspections.
- Achieved consistent compliance with state regulations by meticulously maintaining accurate records on inmate populations, incidents, and transfers.
- Inmate transportation & juvenile detention
- Responsible for all intake booking and investigations
- Responsible for all Office Administration
- All transportation of prisoners to County Jail or local hospital for medical clearance as well as ward B transports on W&I 5150 holds
- Strong communication skills
- Responsible for processing all prisoners, experienced working with at risk youth
- Latent finger printing & live scan, & scanning confidential documents, search and cuff, & secure and detain, inventory of all property
- Photograph, mug shots
- Customer service, payroll & office and administration, all data entry & information collector, Keep track of all inmate bookings
- Familiar with all office equipment & working with all confidential documents
- Data entry for the Department of Justice forms & electronic devices & GPS tracking & monitoring
- Responsible of registering all sex offenders, drug offenders & arson offenders in data base
- Supervise the day-to-day security operations of an assigned site
- Successfully collaborated 300 special task forces with other government agencies to reduce crime
Education
Bachelor of Arts in Criminal Justice - Criminal Justice
Arizona State University
Tempe, AZ06.2003
Certifications & Skills
- Bilingual - Spanish Translator & Interpreter Skills (Speak, Read and Write)
- Intermediate knowledge of MS Office (Word, Excel, Outlook)
- Knowledge of Computer Operations and Office Equipment Operations
- Goal driven with strong organizational skills and detail-orientated
- Supervised and trained personnel
- Excellent Customer Service skills
- Loss Prevention
- Risk Management
- Internal & External investigations
- Governance, Risk and Compliance Certification
- CCTV Investigations
- Safety & Security Management
- C.P.R Certified
- Wicklander-Zulawski , Investigations & Interrogation’s-Certified
- Loss Prevention Academy Certification – Wicklander-Zulawski Certified
- GSOC Certified
City jails managed
- Upland Police Department
- Barstow Police Department
- Fontana Police Department
- Redlands Police Department
- Rialto Police Department
- Ontario Police Department
Timeline
Security Site Manager
Weiser Security Services / Securitas Security Services - Coupang Global LLC
01.2023 - Current
Security Manager
Metro One Loss Prevention Services
01.2020 - 01.2023
Jail Administrator / Regional Account Manager
Rialto Police Department
08.2001 - 01.2023
Bachelor of Arts in Criminal Justice - Criminal Justice
Arizona State University
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