Vivian M. Garcia

Miami,FL

Summary

Dynamic Project Specialist with nearly 18 years of experience in global operations, executive support, and project management, specializing in optimizing workflows and delivering strategic improvements. Known for leading cross-functional teams and driving operational excellence in fast-paced environments. Fluent in English and Spanish, with extensive experience managing complex projects, streamlining processes, and fostering collaboration across departments. I hold an MBA with a concentration in Project Management, aiming to bring extensive expertise and cultural alignment to Project Management and Operations Manager role.

Overview

years of professional experience

Work History

Senior Project Specialist

Alvarez & Marsal

03.2020 - Current

Drove Operational Excellence : Spearheaded initiatives to streamline billing processes across the company, reducing bottlenecks and improving accuracy by 25%.
Team Coordination & Leadership : Led training sessions for Project Billing Specialists, implementing a structured communication and feedback loop, resulting in a 15% improvement in team efficiency.
Cross-Functional Project Management : Collaborated with departments including Sales, Client Services, and Operations to address process issues and implement end-to-end solutions.
International Expansion Support : Played a pivotal role in launching the Canada office, overseeing billing structures and ensuring alignment with global standards—experience highly relevant to expansion goals.
Stakeholder Communication : Maintained consistent communication with leadership, client teams, and cross-regional offices, adapting messaging to meet diverse needs and facilitate clarity.

Senior Executive Assistant

Alvarez & Marsal

02.2007 - 03.2020

High-Level Executive Support : Served as primary executive assistant to CEO, managing complex scheduling, travel coordination, and executive communications.
Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for various executives.
Strategic Liaison : Acted as a bridge between CEO and various departments, ensuring alignment on key projects and initiatives.
Project Oversight : Supported critical projects by coordinating meetings, maintaining project documentation, and facilitating executive reviews.
Process Improvement : Initiated organizational enhancements within CEO's office, improving workflow efficiency and supporting executive decision-making.

Executive Personal Assistant/Office Manager

Laminate Kingdom LLC BDA Floors Today

06.2004 - 01.2007

Managed High-Priority Operations : Oversaw all administrative functions and client interactions, implementing organizational changes that optimized operational flow and increased efficiency.
Arranged domestic and international travel plans and itineraries.
Oversaw personal and professional calendars and coordinated appointments for future events.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Displayed absolute discretion at handling confidential information.
Maintained appropriate filing of personal and professional documentation.
Coordinated events and worked on ad hoc projects.
Worked with senior management to initiate new projects and assist in various processes.

Education

MBA - Project Management

Louisiana State University, Shreveport, LA

10-2024

Skills

Project Management: Expertise in planning, coordinating, and executing large-scale, company-wide projects
Executive & Team Leadership: Proven record of supporting C-level executives and leading training programs that enhance team efficiency
Process Improvement & Operational Efficiency: Record of identifying inefficiencies and implementing solutions to optimize performance

Analytical & Organizational Skills: Highly analytical with a strong aptitude for managing high volumes of work in complex, global settings
Bilingual Communication: Fluent in English and Spanish; adept at cross-cultural communication
Software Proficiency: Advanced knowledge of Microsoft Office Suite, Google Workspace, and CRM tools; familiarity with promotional tools like Facebook and Instagram to support Fever’s digital presence

Timeline

Senior Project Specialist - Alvarez & Marsal

03.2020 - Current

Senior Executive Assistant - Alvarez & Marsal

02.2007 - 03.2020

Executive Personal Assistant/Office Manager - Laminate Kingdom LLC BDA Floors Today