Vivianna Contreras
San Antonio,TX
Summary
Proactive Benefit Coordinator with experience in coordinating complex patient care and ensuring compliance with healthcare regulations. Known for attention to detail and problem-solving abilities, consistently delivering efficient solutions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Benefit Coordinator
UT Health San Antonio
San Antonio, TX
01.2026 - Current
- Coordinate and schedule vascular surgeries, office visits, and diagnostic testing, ensuring timely and efficient patient care
- Verify insurance coverage and obtain authorizations for procedures, reducing delays and improving patient access to care
- Collaborate with physicians and clinical staff to address patient needs and streamline care coordination
- Communicate with patients to provide clear guidance on procedures, appointments, and insurance requirements
- Manage high-volume scheduling and case coordination using Epic and Microsoft Office tools
- Maintain accurate patient records and ensure compliance with healthcare and insurance regulations
Petty Officer Third Class Master-at-Arms
United States Naval Reserves
San Antonio, TX
06.2024 - Current
- Provide base and vessel security by controlling access points and conducting routine patrols
- Maintain watch and enforce safety and security protocols in high-responsibility environments
- Respond to incidents and support emergency situations, ensuring personnel and asset protection
- Collaborate with team members to maintain operational readiness and effective communication
- Trained in security procedures, conflict management, and situational awareness
Benefit Coordinator - Radiology
UT Health San Antonio
San Antonio, TX
07.2025 - 11.2025
- Processed and cleared 100+ high-value radiology appointments daily, ensuring timely patient care and minimal delays
- Verified insurance coverage and obtained authorizations for complex diagnostic procedures
- Coordinated with providers and insurance companies to resolve issues and prevent scheduling disruptions
- Maintained accuracy and efficiency in a high-volume, fast-paced environment
- Communicated with patients to ensure understanding of appointments, coverage, and requirements
Finance Access Specialist
University Health System
San Antonio, TX
10.2023 - 01.2025
- Obtained insurance authorizations for episode-based services, including medications, radiology, physical therapy, cardiology, and outpatient surgeries
- Supported multiple clinics and vascular locations, ensuring timely clearance of services and minimizing delays in patient care
- Collaborated with team members to resolve authorization issues and provide guidance on complex cases
- Selected to assist team leads with training new hires while maintaining full workload and performance standards
- Maintained efficiency and accuracy in a high-volume, fast-paced environment
Education
Associate of Science - Nursing
San Antonio College
San Antonio, TX12-2025
Skills
- Verbal and written communication
- Relationship building
- New employee enrollment
- Written and oral communication
- Benefits explanation
Timeline
Benefit Coordinator
UT Health San Antonio
01.2026 - Current
Benefit Coordinator - Radiology
UT Health San Antonio
07.2025 - 11.2025
Petty Officer Third Class Master-at-Arms
United States Naval Reserves
06.2024 - Current
Finance Access Specialist
University Health System
10.2023 - 01.2025
Associate of Science - Nursing
San Antonio College