Summary
Overview
Work History
Education
Skills
Timeline
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VIVIANNA ESPINAL

HOMESTEAD,United States

Summary

Hospitality professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success & excelling in conflict resolution. Proven ability to enhance guest experiences through personalized recommendations and effective inventory management. Skilled in maintaining compliance with alcohol service regulations while fostering positive relationships with patrons. Adept at multitasking in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Waitress

Booby Trap On The River
Miami, FL
04.2024 - Current
  • Presented bottle pricing as well as our hourly specials
  • Developed positive relationships with regular customers through friendly conversation.
  • Served tables within a timely manner
  • Greeted customers, answered questions and recommended specials to increase profits.

Bartender & Waitress

Da cave
North Miami, Florida
03.2024 - Current
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Bartender & Waitress

Baci Baci
North Miami Beach , Florida
02.2024 - 07.2024
  • Resolved customer complaints in a professional manner.
  • Greeted frequent visitors and explained daily promotions
  • Arranged bottles and glasses behind bar to make attractive displays
  • Recommended drinks per customer’s preference
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Education

High School Diploma -

South Dade Senior High
Homestead, FL
05-2020

Skills

  • Customer service
  • Inventory management
  • Alcohol service compliance
  • Conflict resolution
  • Cash handling
  • Multitasking
  • Hospitality and accommodation

Timeline

Waitress

Booby Trap On The River
04.2024 - Current

Bartender & Waitress

Da cave
03.2024 - Current

Bartender & Waitress

Baci Baci
02.2024 - 07.2024

High School Diploma -

South Dade Senior High
VIVIANNA ESPINAL