Vivianna Gonzalez
San Antonio,Texas
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Overnight Stocker
H-E-B Grocery
Hondo, Texas
04.2023 - Current
- Removed products from boxes and placed them on shelves according to merchandising guidelines.
- Restocked shelves according to plan-o-grams set up by the management team.
- Kept work areas clean, neat, and organized for optimal productivity and worker safety.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Assisted customers in locating desired items throughout the store.
- Received and stocked merchandise in a timely manner.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Stocked shelves with merchandise to ensure the availability of products for customers.
- Worked collaboratively with other team members to achieve departmental goals.
Cashier
Neals Lodges
Concan, Texas
06.2022 - 08.2022
- Followed company security procedures for handling large sums of money.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Built and maintained productive relationships with employees.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves with merchandise when needed.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
Education
Associate of Arts - Business Administration
Southwest Texas Junior College
Uvalde, TX05-2024
BBA - Business Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Cashier support
- Safety awareness
- Stocking products
- Layout understanding
- Ordering assistance
- Handheld scanner use
References
References available upon request.
Timeline
Overnight Stocker
H-E-B Grocery
04.2023 - Current
Cashier
Neals Lodges
06.2022 - 08.2022
Associate of Arts - Business Administration
Southwest Texas Junior College
BBA - Business Management
The University of Texas At San Antonio
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