Vivianna Lopez-Colmenero
Paramount,USA
Summary
Results-oriented healthcare operations professional with expertise in project coordination and operational execution. Proficient in data tracking, documentation management, and supporting quality initiatives to enhance patient experience. Skilled in optimizing workflows and coordinating cross-functional teams to ensure timely delivery of high-quality programs.
Overview
11
11
years of professional experience
Work History
Senior Patient/Provider Service Representative
Cedars Sinai Medical Network
10.2022 - Current
- Achieved program goals by overseeing planning, execution, and resource management.
- Facilitated communication between patients, families, and clinical teams for effective solutions.
- Led cross-functional teams to enhance program administration and participant engagement.
- Improved operational efficiency by tracking workflows and identifying growth opportunities.
- Delivered training and onboarding to ensure team alignment and knowledge-sharing.
- Processed referrals and authorizations while clearly explaining policies and services.
Patient Service Representative II
Cedars Sinai Medical Group
02.2020 - 10.2022
- Streamlined facilities management by coordinating administrative support, enhancing operational efficiency.
- Resolved patient issues by providing administrative support, improving overall satisfaction.
- Optimized workflows by managing schedules, enhancing department process tracking and communication.
- Ensured program compliance by evaluating change requests, aligning responses with policies.
Customer Service Specialist
Dicks Sporting Goods
08.2018 - 01.2020
- Enhanced customer satisfaction by effectively resolving inquiries and complaints.
- Coached Front End associates to exceed performance expectations and exceptional service.
- Trained new associates on cash handling and customer service protocols to ensure compliance.
- Assisted management with scheduling and monitoring department presentation standards.
- Facilitated communication between customers and management to address issues promptly.
Administrative Assistant
Research, Instruction, and Outreach Services - Oviatt Library
11.2014 - 06.2018
- Enhanced community engagement through effective library event scheduling and coordination.
- Created and updated documentation for research resources and instructional materials.
- Supported faculty and staff by improving administrative processes and operational efficiency.
- Facilitated interdepartmental communication to boost collaboration and project success.
Education
B.S. in Public Administration - Healthcare Administration
California State University, Dominguez Hills
Carson, CA06-2025
Master’s in Business Administration - Healthcare Management
Pepperdine University
Malibu, CA06-2027
Skills
- Detail Oriented
- Stakeholder Collaboration
- Problem-Solving
- Quality Assurance
- Project Assistance
- Microsoft Office Suite
Accomplishments
- Achieved improved patient follow-up accuracy and operational efficiency by supporting the coordination and automation of a high-risk patient discharge tracking process.
- Patient Experience Excellence: Ensured consistent patient follow-up by proactively addressing concerns and resolving issues, while collaborating with interdisciplinary teams to improve workflows; recognized with the Patient Experience Award for exceeding expectations and enhancing overall patient experience.
Languages
English
Spanish
Timeline
Senior Patient/Provider Service Representative
Cedars Sinai Medical Network
10.2022 - Current
Patient Service Representative II
Cedars Sinai Medical Group
02.2020 - 10.2022
Customer Service Specialist
Dicks Sporting Goods
08.2018 - 01.2020
Administrative Assistant
Research, Instruction, and Outreach Services - Oviatt Library
11.2014 - 06.2018
B.S. in Public Administration - Healthcare Administration
California State University, Dominguez Hills
Master’s in Business Administration - Healthcare Management
Pepperdine University
Awards/Honors
Patient Experience Award (2025), Dean’s List
Coursework
- Research methods/communication
- Analytical Decision Making
- Admin Leadership & Behavior
- Public Personnel Administration