Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Leanna Coupee

Coats,NC

Summary

Skilled Patient Service Specialist Representative and Certified Nursing Assistant with over 5 years experience in fast paced healthcare settings. Newly Certified Professional Coder with 2 years experience working with insurance companies on denied claims. Proficient in medical billing, insurance verifications, and patient care, demonstrating a proven ability to manage complex tasks and enhance patient satisfaction. Adept at learning new skills rapidly to support team needs and improve office efficiency. Committed to contributing high patient quality patient service and administrative excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Cape Fear Valley Medical Center
12.2021 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Supported training of new Patient Access Representatives by sharing knowledge and experience.
  • Managed daily workload efficiently while prioritizing tasks according to urgency levels.
  • Processed payments from patients for co-payments, deductibles, or self-pay services.
  • Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.
  • Reviewed patient medical records to assign appropriate codes for diagnoses and procedures.
  • Utilized various coding resources, such as ICD-10-CM, CPT, and HCPCS Level II manuals, to assign accurate codes.
  • Identified incomplete records and independently pursued missing information.

Certified Nursing Assistant

Harnett Health
12.2019 - 12.2021
  • Managed time efficiently during shifts to prioritize tasks based on urgency level.
  • Turned and repositioned bedridden patients to prevent bedsores
  • Assisted physical therapists with exercises and rehabilitation activities for patients recovering from injuries or surgeries.
  • Assisted patients with limited mental and physical capacity in handling daily living tasks.
  • Provided emotional support to family members during difficult times.
  • Measured and recorded food and liquid intake and output, reporting changes to to medical or nursing staff
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues across disciplines.
  • Administered treatments, managed catheters and cleaned patients under direction of clinical staff.

Master Grill Operator

Waffle House
07.2015 - 04.2022
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Communicated effectively with front-of-house staff regarding modifications or special requests for dishes.
  • Utilized time management skills to ensure orders were filled quickly yet efficiently during peak hours
  • Ensured consistent quality in food presentation by following established plating techniques.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency
  • Kept coffee and tea on hand for customers, brewing new batches to keep beverages fresh.
  • Helped other staff members complete job tasks during peak times to keep kitchen running efficiently
  • Assisted in training new employees on proper use of kitchen equipment and techniques

Education

Associate of Applied Science - Medical Office Administrator

Fayetteville Technical Community College
Fayetteville, NC
05.2024

Skills

  • Records Management
  • Proficient in Epic and Meditech
  • ICD 10 & CPT Understanding
  • Medical coding and abstracting
  • Goal Oriented
  • Detail Oriented
  • Understanding of Anatomy & Medical Terminology
  • Time Management
  • Insurance Verification

Certification

  • AAPC Certified Professional Coder (September 2024)
  • NHA Certified Billing & Coding Specialist (July 2023)
  • Certified Nursing Assistant (October 2018)
  • Heart Saver First Aid Certification (March 2024)
  • BLS Certified (March 2024)
  • CPR Certified

Accomplishments

  • SGA Representative
  • National Technical Honor Society

Timeline

Patient Service Representative

Cape Fear Valley Medical Center
12.2021 - Current

Certified Nursing Assistant

Harnett Health
12.2019 - 12.2021

Master Grill Operator

Waffle House
07.2015 - 04.2022

Associate of Applied Science - Medical Office Administrator

Fayetteville Technical Community College

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Leanna Coupee