Vivianne Rivera
Rockville,CT
Summary
Accurate data entry professional with expertise in database management and document review. Proven ability to enhance client information accuracy and improve operational efficiency.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
Catic Insurance
Rocky Hill, Connecticut
09.2024 - 10.2025
- Entered customer data into insurance management software accurately.
- Reviewed documents for completeness and adherence to company standards.
- Updated client information in databases following established procedures.
Customer Service Representative
United Way
Rocky Hill, Connecticut
02.2022 - 10.2024
- Educated customers about available resources and support options.
- Assisted clients with inquiries regarding community services and programs.
- Managed incoming calls and directed them to appropriate departments.
- Collaborated with team members to improve customer service processes.
Customer Service Representative
Salvation Army Thrift Store
Vernon, CT
03.2020 - 02.2022
- Educated customers about available resources and support options.
- Assisted clients with inquiries regarding community services and programs.
- Managed incoming calls and directed them to appropriate departments.
Education
Some College (No Degree) - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Data entry
- Data management
- Database management
- Data management software
- Document review
- Client information updates
- Customer relationship management
Timeline
Data Entry Clerk
Catic Insurance
09.2024 - 10.2025
Customer Service Representative
United Way
02.2022 - 10.2024
Customer Service Representative
Salvation Army Thrift Store
03.2020 - 02.2022
Some College (No Degree) - Psychology
Southern New Hampshire University