Vivica Johnson
Desoto
Summary
Dynamic recreation professional with extensive experience at the City of DeSoto, excelling in customer service and safety awareness. Proven leadership in emergency response and facility operations, enhancing guest satisfaction through effective communication and problem-solving. Committed to maintaining a clean, safe environment while fostering teamwork and collaboration among staff and patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recreation Attendant
City of DeSoto
08.2024 - Current
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities, using Software and Software.
- Actively participated in ongoing professional development opportunities to enhance knowledge of industry trends.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Maintained a safe and clean recreational environment, ensuring the well-being of patrons.
- Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Performed cash handling duties, provided change and balanced money at end of shift.
Pool Manager
City of DeSoto
05.2024 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Lifeguard
City of Desoto
06.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Monitored pools and surrounding areas for adherence to safety protocols.
Lifeguard
City of Dallas
02.2023 - 02.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Education
DeSoto High School
DeSoto, TX05.2022
Skills
- Patience and empathy
- Team player attitude
- Leadership qualities
- Safety awareness
- Cash handling
- CPR training
- Rental facility operation
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Customer assistance
- Reliability
- Excellent communication
- Adaptability and flexibility
Certification
CPR Certification
Lifeguard Certification
Water Safety Instructor
Sterile Processing Technician Certification
Timeline
Recreation Attendant
City of DeSoto
08.2024 - Current
Pool Manager
City of DeSoto
05.2024 - 08.2024
Lifeguard
City of Dallas
02.2023 - 02.2024
Lifeguard
City of Desoto
06.2021 - 08.2024
DeSoto High School
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