Vivien Prentiss
Lubbock,TX
Summary
Dynamic customer service professional with over three years of retail experience and two years in healthcare, specializing in cultivating strong client relationships and delivering exceptional service that enhances customer satisfaction. Proven ability to efficiently resolve issues while maintaining a positive demeanor, ensuring a seamless experience for all clients. Committed to creating a welcoming atmosphere that encourages repeat business and fosters long-term loyalty. A track record of exceeding customer expectations through proactive engagement and tailored solutions underscores a dedication to excellence in service delivery.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
Lubbock, TX
10.2024 - Current
- Supported fulfillment of online orders through item selection and delivery management.
- Managed incoming phone calls to ensure prompt and professional communication.
- Assist with area clean up to maintain a clean & safe environment
- Assisted customers with product selection, providing recommendations and insights.
- Managed operation of pallet movers to ensure efficient material handling.
- Managed restocking of shelves utilizing backstock inventory.
- Facilitated employee training and oversight to ensure adherence to company standards and operational efficiency.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Front Desk Receptionist
Helland Chiropractic
Buena Vista, CO
10.2022 - 04.2024
- Office assistant
- Assisted patients with setting appointments, referrals and sending documents
- Answered telephone calls to offer office information, answer questions
- Stocked and replenishment of Doctors supplies and products
- Sold and shipped products for doctors and patients
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted with patient care when needed
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Charted patients information to keep it as updated as possible
Store Clerk and Merchandise Creator
Rebecca Faire Gifts
Buena Vista, CO
09.2018 - 03.2020
- Supported product creation and purchasing processes to enhance store offerings.
- Stocked shelves and assisted in placement of products
- Assisted customers by answering store phone inquiries. Supported filing and organization of sales documents. Processed and completed sales orders efficiently.
- Assisted customers with product selections and provided exceptional service to enhance shopping experience.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
Education
High School Diploma -
Collegiate Peaks Homeschool
08-2024
Skills
- Effective multitasking
- Strong organizational abilities
- Able to Communicate with difficult customers and colleagues
- Effective problem resolution
- Adaptable to change
- Consistent work performance
- Proficient typing skills
- Product replenishment
- Record management
- Phone communication
- Strong focus on accuracy
- Cashiering
Timeline
Personal Shopper
Walmart
10.2024 - Current
Front Desk Receptionist
Helland Chiropractic
10.2022 - 04.2024
Store Clerk and Merchandise Creator
Rebecca Faire Gifts
09.2018 - 03.2020
High School Diploma -
Collegiate Peaks Homeschool
Customer service award
Was selected by my managers for my exceptional customer service skills and customer satisfaction