Viviene Nuen
Cedar Park,TX
Summary
Dynamic higher education operations and student services professional with over 20 years of progressive experience at Austin Community College, specializing in Academic Affairs, instructional operations, and student-centered initiatives. Expertise in coordinating cross-functional workflows and implementing operational systems that support strategic initiatives while fostering collaboration among faculty, deans, and campus leadership to enhance organizational efficiency and drive student success. Proficient in project coordination, process improvement, academic integrity workflows, event management, training, compliance, and providing operational support in fast-paced educational settings. Committed to creating impactful solutions that elevate the educational experience and promote a culture of continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Student Affairs Assistant
Austin Community College
San Gabriel Campus
11.2019 - Current
- Coordinate daily testing center and instructional support operations while ensuring compliance with Academic Affairs policies, student success initiatives, and institutional procedures.
- Designed and implemented the campus testing center’s first comprehensive filing and workflow system, establishing sustainable operational processes and improving organizational efficiency.
- Developed procedural manuals, operational documentation, and training resources to standardize workflows and support onboarding and ongoing staff development.
- Collaborate cross-functionally with faculty, department chairs, Student Affairs, SAS, and campus leadership to support academic integrity processes, accommodations, student services, and operational initiatives.
- Gather, organize, verify, and maintain data and documentation used for reporting, workflow assessment, and process improvement initiatives.
- Support coordination of testing schedules, operational timelines, and large-scale/off-site testing events involving multiple stakeholders and departments.
- Provide technical troubleshooting and support for LMS platforms, instructional technologies, software applications, and networked testing systems.
- Serve as Acting Supervisor during leadership absences, overseeing workflow coordination, staff scheduling, operational continuity, and issue resolution.
- Train, coach, and onboard new employees while promoting consistent operational standards and collaborative team practices.
- Maintain confidentiality and compliance with FERPA, Title IX, Clery, and institutional standards for handling sensitive student and testing information.
Testing Center Operations – Progressive Roles
Austin Community College
Round Rock, Northridge, RRHEC, San Gabriel
01.2006 - 01.2019
- Roles Held: Acting Supervisor | Interim Supervisor | Student Affairs Assistant (PT/FT) | Senior Testing Assistant | Testing Assistant
- Supported Academic Affairs and instructional operations across multiple ACC campuses through coordination of testing services, faculty support, and operational workflows.
- Designed and implemented the original filing and workflow infrastructure for the newly opened Round Rock Campus testing center, creating standardized operational systems still utilized today.
- Standardized operational procedures by developing training materials, workflow documentation, and process guidelines across multiple campuses.
- Collaborated with faculty, department chairs, Student Affairs, SAS, and campus leadership to support instructional exams, placement testing, academic initiatives, and student-centered services.
- Coordinated schedules, delegated responsibilities, and supervised hourly staff during supervisor absences to maintain efficient daily operations.
- Prepared statistical reports, maintained operational documentation, and supported data-informed decision-making and process improvement efforts.
- Coordinated off-site testing events and partnerships with high schools and community organizations.
- Provided troubleshooting and support for instructional software, testing systems, hardware, and web-based tools.
- Ensured compliance with academic integrity standards, institutional policies, confidentiality requirements, and testing protocols.
Education
Bachelor of Science - Health Information Management
Texas State University
San Marcos01-2002
Associate of Science - Biology
Austin Community College
01-1999
Skills
- Academic Affairs Operations
- Project Coordination & Planning
- Workflow Development & Process Improvement
- Student Success Initiatives
- Cross-Functional Collaboration
- Academic Integrity & Complaint Coordination
- Strategic Scheduling Support
- Data Collection, Reporting & Documentation
- Event Planning & Calendar Coordination
- Faculty & Departmental Support
- Stakeholder Engagement
- Training, Coaching & Onboarding
- Operational Systems Implementation
- Budget & Administrative Support
- LMS & Web-Based Learning Tools
- FERPA, Title IX & Clery Compliance
- Technical Troubleshooting & Systems Support
- Organizational & Administrative Leadership
- Microsoft Office Suite
- Data Reporting & Documentation
- LMS Platforms
- Web-Based Learning Tools
- Scheduling Systems
- Instructional Technology Support
- Database & File Management Systems
Certification
- ACC Supervisor Certificate Series Program
- Austin Community College | 2018
ADDITIONAL EXPERIENCE
- PRN Health Information Management Technician – Austin Surgical Hospital
- Document Imaging Clerk – Austin Community College
- Computer Proctor – The University of Texas at Austin
- Scanning Technician & Data Entry Clerk – Dell Technologies
- Pharmacy Technician I – St. David’s North Austin Medical Center
Accomplishments
Riverbat Recipient
Great College Program Participant
Timeline
Student Affairs Assistant
Austin Community College
11.2019 - Current
Testing Center Operations – Progressive Roles
Austin Community College
01.2006 - 01.2019
Associate of Science - Biology
Austin Community College
Bachelor of Science - Health Information Management
Texas State University