Vivienne Jackson
Davie,FL
Summary
Accomplished Paralegal with a proven track record at Universal Property & Casualty Insurance, enhancing case efficiency and reducing attorney workload by adeptly managing legal documentation and court filings. Expert in legal research and case management, coupled with exceptional critical thinking and client communication skills, consistently achieving high customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paralegal
Universal Property & Casualty Insurance
Fort Lauderdale, FL
05.2023 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
Legal Assistant
GEICO, Government Employees Insurance
Fort Lauderdale, FL
07.2019 - 07.2023
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
Legal Assistant
Special Counsel
Miami, FL
05.2017 - 07.2019
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Organized documents to manage paper and electronic filing systems of clients.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Scheduled appointments, court appearances, and depositions for busy law firm.
Telesales Insurance Agent
Humana
Miramar, FL
07.2016 - 01.2017
- Provided timely follow-up on leads generated from marketing campaigns, maximizing conversion rates and increasing new business acquisitions.
- Developed personalized sales pitches for potential customers, effectively demonstrating the value of insurance products tailored to their needs.
- Recognized for consistently high customer satisfaction ratings, demonstrating a dedication to quality service and client support.
- Increased customer satisfaction by promptly addressing inquiries and concerns, resulting in improved retention rates.
- Achieved sales targets consistently by utilizing persuasive selling techniques and comprehensive product knowledge.
- Improved company reputation with clients through exceptional problem-solving skills and dedication to resolving issues swiftly.
- Boosted sales revenues by identifying cross-selling and upselling opportunities within existing customer base.
Education
Education -
Union Institute & University
Cincinnati, OHSkills
- Legal Research
- Proficient in MS Office
- Case Management
- Client Communication
- Document drafting
- Notary Public
- Court Filing
- Discovery Management
- Critical Thinking
- Customer Service
- Case File Management
- Trial Preparation Assistance
Certification
- Licensed Notary and Signing Agent - since 2004
Timeline
Paralegal
Universal Property & Casualty Insurance
05.2023 - Current
Legal Assistant
GEICO, Government Employees Insurance
07.2019 - 07.2023
Legal Assistant
Special Counsel
05.2017 - 07.2019
Telesales Insurance Agent
Humana
07.2016 - 01.2017
Education -
Union Institute & University