Vivienne Merk
Delray Beach,FL
Summary
I am a highly motivated individual with a strong background in customer service and analytical skills, ready to excel in diverse roles. Adept at handling inquiries, decision making, and ensuring smooth operations. Known for strong teamwork, adaptability, and delivering consistent results. Skilled in communication, problem-solving, and working in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Assistant
Woodfield Country Club - Boca Raton
05.2025 - Current
- Managed front desk operations, ensuring seamless guest check-ins, court reservations, event coordination, and lesson reservations.
- Coordinated communication between departments to enhance member experiences and resolve inquiries.
- Streamlined appointment scheduling using club management software to improve efficiency.
- Trained new staff on front desk procedures and customer service best practices
- High end clientele management and coordination
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Aftercare Counselor
Morikami Park Elementary School
09.2024 - 05.2025
- Develop and implement individualized counseling plans for students
- Advise students on academic, emotional, and social issues
- Conduct assessments and interventions to support students' emotional and social development
- Maintain correct and comprehensive student records
- Collaborate with school staff, parents, and other professionals to ensure student success
Swim Instructor
Florida Swim School
Boca Raton, FL
11.2023 - 09.2024
- Took notes on the strengths and weaknesses of each child in class to track progress
- Aided in setting up the pool deck, cleaning up public areas, and closing the pool in unsafe conditions
- Cultivated positive relationships with participants by interacting with the group during group or individual classes
Front Desk Staff
Florida Atlantic University Housing and Residential Education
04.2023 - 10.2023
- Communicate effectively with residents and address residents' concerns and questions
- Provide resources and recommendations as needed
- Ensure the safety of the buildings and students by monitoring guests, key entry, and cameras
- Report incidents to upper-level professional staff as needed and document situations through our Incident Report form for further follow-up
- Providing community engagement through our Residential Education Model and checking out resources (such as board games, pool sticks, etc.) to our residents
Lifeguard
Four Townes Family YMCA
Deltona, FL
04.2021 - 08.2024
- Learned and kept ability in first responder skills such as First Aid and CPR to offer individuals the best support
- Maximize customer satisfaction by courteously greeting pool patrons and resolving issues promptly
- Attentively checked swimmers to identify distress
- Checked water readings regularly to keep chemicals safe and avoid potential illnesses among patrons
Education
Bachelor of Arts - Anthropology
Florida Atlantic University
Boca Raton12-2025
Environmental Childhood Education
Florida Atlantic University
Boca Raton05-2024
High School Diploma - undefined
University High School
Orange City05-2022
Skills
- Program Oversight
- Hospitality services
- Excellent Verbal and Written Communication
- Creative Solutions
- Emergency Situation Response
- Client Confidentiality
- High Profile Clientele Hospitality
- Problem-solving skills
- Attention to detail
- Initiative and proactivity
- Documentation and recordkeeping
- File management
- Data entry
Timeline
Front Desk Assistant
Woodfield Country Club - Boca Raton
05.2025 - Current
Aftercare Counselor
Morikami Park Elementary School
09.2024 - 05.2025
Swim Instructor
Florida Swim School
11.2023 - 09.2024
Front Desk Staff
Florida Atlantic University Housing and Residential Education
04.2023 - 10.2023
Lifeguard
Four Townes Family YMCA
04.2021 - 08.2024
Environmental Childhood Education
Florida Atlantic University
High School Diploma - undefined
University High School
Bachelor of Arts - Anthropology
Florida Atlantic University