VLADA POPOVA
Brooklyn,USA
Summary
Hospitality professional prepared to excel in managing front desk operations with high standards and results-driven approach. Known for strong team collaboration and adaptability in dynamic environments. Expertise in guest relations, staff management, and operational efficiency.
Overview
8
8
years of professional experience
Work History
Front Desk Manager/Event and Wedding Director Assistant
Deer Mountain Inn
Tannersville, NY, USA
12.2024 - Current
- Served as the main point of contact, managed Cloudbeds PMS to oversee reservations, check-ins, and inventory, performed room inspections, supervised housekeeping team, partnered with the Event Director in detailed wedding and event planning, from initial conceptualization to on-site material prep, directed the physical setup of event spaces, ensuring all layouts meet client specifications and brand standards, acted as the lead contact for clients and external vendors (florists, stylists, photographers) to synchronize schedules and event flow.
Innkeeper
Windham Mountain Inn
Windham, NY, USA
07.2022 - 12.2024
- Served as primary point of contact, managed all guest touchpoints, including 24/7 on-call support; oversaw booking system through Booking.com and direct website, supervised housekeeping staff, performed room inspections, acted as a primary resource for trail conditions, ski rentals, and off-site dining reservations.
Front Desk Manager/Event Coordinator
Gudauri Ski Resort
Gudauri, Georgia
12.2021 - 04.2022
- Oversaw the full check-in/check-out process, ensuring a seamless and premium experience for international and local guests; supervised and scheduled front-of-house staff, managed daily billing and room inventory; organized and executed diverse events, from corporate retreats to seasonal après-ski parties, coordinated with catering, technical teams, and external decorators to ensure all event logistics were met on time.
Operations Manager
Vsi Svoi Fashion And Retail
Kyiv, Ukraine
12.2020 - 11.2021
- Synced online and in-store inventory to ensure 100% stock accuracy, handled the flow of goods from warehouse to store shelves and customer doorsteps, maintained store visual standards, organized and participated in photoshoots for the online store, trained and scheduled staff for multiple retail locations.
Operations Manager
The Blue Cup Coffee Shop
Kyiv, Ukraine
04.2018 - 05.2021
- Streamlined opening/closing procedures and staff tasks to increase speed and efficiency, supervised and scheduled a team of 12, providing training and performance feedback; monitored daily sales, managed budgets, and handled expense reporting to ensure profitability; acted as the primary point of contact for technical issues, customer escalations, and facility maintenance.
Education
Master's Degree - Arts Management and Cultural Studies
Kyiv National University of Culture And Arts
Kyiv, Ukraine 06.2017
Languages
English
Ukrainian
Russian
Timeline
Front Desk Manager/Event and Wedding Director Assistant
Deer Mountain Inn
12.2024 - Current
Innkeeper
Windham Mountain Inn
07.2022 - 12.2024
Front Desk Manager/Event Coordinator
Gudauri Ski Resort
12.2021 - 04.2022
Operations Manager
Vsi Svoi Fashion And Retail
12.2020 - 11.2021
Operations Manager
The Blue Cup Coffee Shop
04.2018 - 05.2021
Master's Degree - Arts Management and Cultural Studies
Kyiv National University of Culture And Arts