Summary
Overview
Work History
Education
Skills
Timeline
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Vlade Jones

Lakeville,MN

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Speedway Gas Station
09.2022 - 10.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Commercial Roofer

SGO
03.2018 - 08.2019
  • Adhered to all safety practices for personal and team protection.
  • Removed and disposed of old roofing materials.
  • Worked with metal, shingle and rubber roofing systems.
  • Installed new decking and flashing.
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Attended professional development classes to keep up with new roofing technology.
  • Expanded knowledge of roofing materials, techniques, and cost effectiveness.
  • Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.

Customer Pickup Supervisor

Furniture Mart USA
03.2017 - 03.2018
  • Read, analyzed and interpreted complex procedures and regulations while drafting general correspondence to facilitate administrative processes.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Education

GED -

Minneapolis Public Schools
2225 E Lake St, Minneapolis, MN, 55407
01.2017

Skills

  • Loss Prevention
  • Business Development
  • Store Organization
  • Records Management
  • Department Oversight
  • Hiring and Training
  • Inventory Counting
  • Upselling and Cross Selling
  • Team Building and Leadership
  • Customer Service and Engagement
  • Transaction Processing
  • Shift Scheduling

Timeline

Assistant Store Manager

Speedway Gas Station
09.2022 - 10.2023

Commercial Roofer

SGO
03.2018 - 08.2019

Customer Pickup Supervisor

Furniture Mart USA
03.2017 - 03.2018

GED -

Minneapolis Public Schools
Vlade Jones