Vladimir Cruz
Bronxville,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Multi-Site Manager
Summit/ CityMD
09.2023 - Current
- Supervising, managing, monitoring, coaching, developing and evaluating performance of all staff on an ongoing basis
- Recruiting/conducting interviews and sorting through applicants to fill open requisitions
- Promoted a culture of continuous improvement by encouraging innovative ideas from staff members across all sites involved in the process improvements projects.
- Collaborating with the HR team to formalize a development plan for staff and managing employee relations issues as providing employees with formal write-ups, suggestions for improvement, and administering terminations as needed
- Improved multi-site management efficiency by streamlining communication and collaboration between sites.
- Implemented standardized policies and procedures across all sites, ensuring consistent quality of operations and service delivery.
- Coordinated resources and material distribution among sites to ensure smooth operations and timely delivery of services.
- Developed and implemented site-specific strategies for enhanced performance, resulting in increased productivity across all locations.
Site Manager
Summit/ CityMD
12.2021 - 09.2023
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
Assistant Manager
Summit/ CityMD
02.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Shift Supervisor
Summit/ CityMD
05.2018 - 02.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Sales Marketing & Management
Synergy
New Rochelle, NY
05.2018 - 06.2018
- Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
- Coordinate with the marketing team and senior leadership to establish a brand identity centered on trust and integrity and ensure alignment with targeted audiences and core demographics.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Education
Bachelor of Arts - Sociology
Lehman College
Bronx, NY05.2019
Medical Interpreter
Hunter College
09.2017
Associate of Arts - Sociology
Westchester Community College
Valhalla, NY03.2017
Skills
- Fluent in Spanish
Operations Management
Productivity Improvement
Staff Development
Timeline
Multi-Site Manager
Summit/ CityMD
09.2023 - Current
Site Manager
Summit/ CityMD
12.2021 - 09.2023
Assistant Manager
Summit/ CityMD
02.2019 - 12.2021
Shift Supervisor
Summit/ CityMD
05.2018 - 02.2019
Sales Marketing & Management
Synergy
05.2018 - 06.2018
Bachelor of Arts - Sociology
Lehman College
Medical Interpreter
Hunter College
Associate of Arts - Sociology
Westchester Community College
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