Vladimir Encarnacion
West Park,United States
Summary
Results-driven Sales Lead known for high productivity and efficient task completion. Skilled in customer relationship management, strategic planning, and team leadership. Excel in communication, negotiation, and problem-solving to deliver outstanding sales performance and support business growth objectives.
Overview
6
6
years of professional experience
Work History
Sales Lead
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Miami, Florida
07.2023 - Current
- Engaged customers by providing product knowledge and personalized recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Exceeded department expectations for productivity and accuracy levels.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Customer Service Supervisor
Publix
Pembroke Pines, FL
10.2019 - 07.2023
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids, and returns.
- Researched and corrected customer concerns to promote company loyalty.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Improved customer satisfaction scores through the application of superior conflict resolution and problem-solving skills.
- Assessed personnel performance, and implemented incentives and team-building events to boost morale.
Education
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL08.2019
Skills
- Sales strategy
- Customer relationship management
- Service excellence
- Effective communication
- Objection handling
- Social selling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Lead
REPUBLIC NATIONAL DISTRIBUTING COMPANY
07.2023 - Current
Customer Service Supervisor
Publix
10.2019 - 07.2023
High School Diploma -
Charles W Flanagan High School