Vladimir Firmin
Boston,MA
Summary
Dedicated Activities Assistant with a strong focus on resident support, communication, and problem-solving. Proven ability to coordinate engaging activities that enhance social interaction and overall resident satisfaction.
Overview
9
9
years of professional experience
Work History
Activities Assistant
St. Joseph Rehab and Nursing Center
Dorchester, MA
08.2023 - Current
- Coordinated daily recreational activities to enhance resident engagement and social interaction.
- Assisted in developing individualized activity plans tailored to residents' interests and abilities.
- Implemented innovative programs that improved overall resident satisfaction and well-being.
- Facilitated communication between residents, families, and staff to ensure a supportive environment.
Customer Service Representative
Savor Restaurant/Lounge
Boston, MA
10.2024 - 04.2025
- Resolved customer inquiries and concerns, ensuring high satisfaction rates.
- Managed order processing and coordination between kitchen and service staff.
- Troubleshoot and update information.
- Reboot frozen computers.
IT Support
Robert Half Technology
Boston, MA
02.2023 - 08.2023
- Configured and connected monitors using DisplayPort cables to new Dell docking stations.
- Installed cat6 cables, camera, keyboard, and mouse to docking stations and installed Cisco phones to the computers desktop.
- Responsible for using ServiceNow for ticketing issues.
- Reset clients password login in their Outlook account.
- Performed Break/Fix hardware including components.
- Worked with Active Directory for user and group policy and utilized active directory with set up and configuration of domains, workstations, and users.
- Using Windows 10 as the current operating system, installed and configured companys customized version of Windows 10 Professional onto customers laptops.
- Remotely resolved printers that are queued by going into the printers and scanners.
- Cleared website history emails, clearing Cache and cookies when computers are running slow.
IT Support
Comcast/Xfinity
Somerville, MA
07.2017 - 09.2019
- worked with active directory to create new and existing accounts.
- provided customer service.
- organized components.
- tracked serial numbers.
- disabled and enabled accounts.
Education
Associate of Science - Computer And Information Sciences
Quincy College
Quincy, MA11-2022
A+ And Google IT Support -
Per Scholas
Boston, MA02-2022
Skills
- Senior living experience
- Relationship building
- Resident support
- Customer service
Languages
French
Limited Working
Timeline
Customer Service Representative
Savor Restaurant/Lounge
10.2024 - 04.2025
Activities Assistant
St. Joseph Rehab and Nursing Center
08.2023 - Current
IT Support
Robert Half Technology
02.2023 - 08.2023
IT Support
Comcast/Xfinity
07.2017 - 09.2019
Associate of Science - Computer And Information Sciences
Quincy College
A+ And Google IT Support -
Per Scholas