Vladimir Verstyak
Apple Valley,MN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Spark
12.2023 - 09.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
Instacart
11.2017 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative Mapping
One Call Concepts Locating Services
10.2025 - Current
- Generated maps, graphs and charts using digital mapping techniques, computer interactive graphics, traditional drafting methods and computer or traditional scribing tools.
- Enhanced case management efficiency by implementing a digital filing system for easy access to case materials.
- Optimized existing digital assets for improved performance, resulting in faster load times and better user experiences.
Customer Service Representative Callbacks
One Call Concepts Locating Services
08.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative ITIC
One Call Concepts Locating Services
05.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
One Call Concepts Locating Services
03.2025 - Current
- Collaborated with team members to enhance product knowledge and improve service delivery.
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective solutions.
- Implemented process enhancements that reduced response times and increased customer satisfaction ratings.
- Led initiatives to optimize workflow efficiency, resulting in improved team performance metrics.
Merchant Services Representative
Coscto
08.2016 - 01.2017
- Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.
- Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume.
- Evaluated creditworthiness of prospective clients through diligent review of financial statements and credit reports.
- Supported the launch of new programs by providing valuable feedback from merchants during pilot phases.
Education
High School Diploma -
Blaine High School
Blaine, MN02.2015
Skills
- Positive Attitude
- Computer skills
- Organizational skills
- Multitasking Abilities
- Excellent communication
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- GPS and route planning
- GPS Navigation
- Order picking and processing
- Stocking and Inventory
- Shipping and packaging
- Local routes understanding
- Digital Mapping Techniques
- CRM Software Proficiency (GeoPrism)
Languages
Ukrainian
Native or Bilingual
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Customer Service Representative Mapping
One Call Concepts Locating Services
10.2025 - Current
Customer Service Representative Callbacks
One Call Concepts Locating Services
08.2025 - Current
Customer Service Representative ITIC
One Call Concepts Locating Services
05.2025 - Current
Customer Service Representative
One Call Concepts Locating Services
03.2025 - Current
Delivery Driver
Spark
12.2023 - 09.2024
Customer Service Representative
Instacart
11.2017 - 09.2024
Merchant Services Representative
Coscto
08.2016 - 01.2017
High School Diploma -
Blaine High School