Vladyslav Korotkov
Los Angeles,CA
Summary
Detail-oriented Lien Negotiator with expertise in negotiation and customer service. Proven ability to manage complex issues and exceed client expectations.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Lien Negotiator
Wilshire Law Firm
08.2024 - Current
- Track and manage lien-related issues across multiple cases, maintaining accurate records in case management software.
- Handling a large volume of cases requiring lien reductions and negotiations, simultaneously, for department attorneys as needed;
- Communicating with Medi-Cal, Medicare, Medicaid, and other governmental health care providers in lien negotiation and resolution;
- Communicating with health insurance providers, private medical providers, and hospital/ER/EMS providers in lien negotiation and resolution;
- Communicating with personal injury clients when necessary in the course of lien negotiation and resolution;
- Opening and reviewing incoming mail/e-mail;
- Faxing, photocopying, scanning, and converting or exporting/importing documents to/from other applications;
- Maintaining electronic and hardcopy files in accordance with the Firm's policies and procedures
- Use quickbooks and salesforce to calculate and input case data
- Ensure all lien settlements comply with California state laws, federal regulations, and firm policies.
- Draft and execute lien reduction agreements and maintain correspondence files with providers.
- Work closely with attorneys, case managers, and accounting staff to ensure all liens are resolved before disbursement.
- Research and resolve complex lien disputes when necessary.
CSR
Swim Right Academy
11.2023 - 08.2024
- Provide exemplary customer service ensuring a great experience for customers
- Assisted and trained new instructors and CSR hires.
- Assist customers with any problems and concerns
- Answer inbound calls and follow up with customers
- Educate class participants on the rules of the facility.
Sales Representative
SEP
09.2022 - 10.2023
- Generate customer leads to develop new accounts.
- Prepare proposals, quotes, contracts or presentations for potential customers.
- Select products, systems or services for customers based on their needs and requirements.
- Assess sites to determine sustainability for equipment.
- Calculate and present potential production for a client.
- Create and tailor custom packages for clients needs.
- Developer strategic plans for sales territories.
- Provide technical information to potential customers and businesses.
- Work with the marketing team to increase the quality of leads provided to sales.
- Collaborated with the sales team and manager on larger sales to improve quality and efficiency.
- Meet with clients to discuss products.
- Educate clients on the benefits of the product.
- Tailor the product to the clients needs.
- Developed a network by using a referral system.
- Created online and social media marketing strategies to increase sales.
- Follow up with customers throughout the sales process to ensure a smooth process.
- Contact different departments on behalf of the customer.
Sales Representative
Vector Marketing
10.2021 - 09.2022
- Present, Promote, and sell products using a personal approach.
- Reach out to potential customers and set up appointments for meetings.
- Develop and create product packages to fit clients needs.
- Establish and maintain a positive business relationship with customers.
- Network with individuals to reach new customers.
- Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management.
- Attend training and meetings to further improve performance and knowledge in the field.
- Answer emails, phone calls, and messages from clients to provide information and address concerns.
- Develop sales strategies to reach a proper client base.
Education
Diploma - Graduated with Honors
Fairfax High School
Los Angeles, CA 08.2017 - 07.2021
Skills
- Problem Solving
- Collaboration
- Adaptability
- Organization
- Attention to Detail
- Multitasking and Time Management
- Negotiation
- Customer Service
- Verbal and Written Communication
- Project Management
- Account Management
- Multilingual
- Sales
- Presentation
Accomplishments
- One of two people to be promoted to senior instructor and CSR within 6 months at the company
- Worked on one of the largest energy deals in the nation for Pacific BMW
Awards
- State Seal of Bi Literacy for fluency in Ukrainian and Russian
- NJHS Outstanding Achievement Award
Languages
- Russian
- Ukrainian
- English
Timeline
Lien Negotiator
Wilshire Law Firm
08.2024 - Current
CSR
Swim Right Academy
11.2023 - 08.2024
Sales Representative
SEP
09.2022 - 10.2023
Sales Representative
Vector Marketing
10.2021 - 09.2022
Diploma - Graduated with Honors
Fairfax High School
08.2017 - 07.2021