Erika Williams
7624 Manor Cir APT 202, Westland,MI
Summary
With over 17 years of customer care and the knowledge of bartending, making craft drinks and serving food of all kinds. I am qualified to handle high volume environments. I work extremely well under pressure. I am Dependable, and successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated hospitality worker with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Mezza Mediterranean Grill
06.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle drink and food items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Managed a fast paced atmosphere
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender
Midfield Concession Enterprises
05.2014 - 06.2022
- Served high customer volume nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Take accurate food and drink orders
- Made cocktails for servers.
Bartender/Bar Supervisor
Delaware North Company
07.2012 - 03.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Coached and trained new teammates
- Received above average secret shop reports in 2012&2013
- Mixed cocktails in a high volume Multi-unit bar and resturant
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Bartender/Supervisor
Concessions Of MI Travel
02.2012 - 07.2012
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Created schedules for bar employees
- Stock and tracked inventory and supplies
- Monitored staff to ensure proper customer service standards were being met.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Banker/Teller
TCF National Bank
06.2009 - 09.2010
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Received high performer award in cross selling of financial products and services.
- Promoted bank initiatives and sale campaigns for product and services
Skills
- Certified serv safe Alcohol
- Supply Restocking
- Food Running
- Food Inspection
- Beverage Preparation
- Food Delivery
- Safe Food Handling
- Order Accuracy
- Suggestive Selling
- Payment Processing
Certification
- Certified in National restaurant Association
- Serv Safe Alcohol
Timeline
Server
Mezza Mediterranean Grill
06.2022 - Current
Bartender
Midfield Concession Enterprises
05.2014 - 06.2022
Bartender/Bar Supervisor
Delaware North Company
07.2012 - 03.2014
Bartender/Supervisor
Concessions Of MI Travel
02.2012 - 07.2012
Banker/Teller
TCF National Bank
06.2009 - 09.2010
- Certified in National restaurant Association
- Serv Safe Alcohol
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