Vlora Ashiku
Stoughton,WI
Summary
Dedicated server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and exemplary service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Sunrise Family Restaurant
Stoughton, WI
10.2016 - Current
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
Phlebotomist
SSM Health St. Mary's Hospital
Madison, WI
12.2021 - 01.2023
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Monitored inventory levels of supplies used in phlebotomy services.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
Education
Nursing
Madison Area Technical College
Madison, WISkills
- Guest Engagement
- Supply Restocking
- Strong Work Ethic
- Positive and Professional
- Sales Techniques
- Dining Customer Service
- Point of Sale (POS) System Operations
- Professional Appearance
Languages
English
Full Professional
Albanian
Native/ Bilingual
German
Professional
Timeline
Phlebotomist
SSM Health St. Mary's Hospital
12.2021 - 01.2023
Server
Sunrise Family Restaurant
10.2016 - Current
Nursing
Madison Area Technical College
Similar Profiles
Abigail BazyukAbigail Bazyuk
Medical Assistant at Sunrise Family MedicalMedical Assistant at Sunrise Family Medical
SHANIQUE HENRYSHANIQUE HENRY
Server/Cashier at Sunrise Caribbean RestaurantServer/Cashier at Sunrise Caribbean Restaurant
Hritika Banik JuneHritika Banik June
All Rounder at Sunrise Indian RestaurantAll Rounder at Sunrise Indian Restaurant