Vnai Edmead
Conyers,GA
Summary
Motivated professional with a commitment to excellent customer service and health code compliance. Experienced in training new employees, facilitating customer interactions, and resolving complaints. A strong team player dedicated to maintaining an organized environment while enhancing customer satisfaction.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Coldline Trainer
Freddys Frozen Custard And Steakburger
Conyers, Georgia
06.2025 - 08.2026
- Trained new employees on menu items and customer service standards.
- Facilitated role-playing exercises to simulate real-life customer interactions.
- Collaborated with management to identify training needs and goals.
- Resolved customer complaints in a professional manner
- Educated customers on menu items and ingredients.
Cashier/Carhop Server
Sonic DriveIn
Conyers, Georgia
06.2024 - 06.2025
- Performed cashier duties such as taking orders, collecting payments, and providing change
- Prepared beverages such as milkshakes and soft drinks according to company standards.
- Maintained cleanliness and organization of the work area to meet health standards.
- Maintained organized storage areas for food products, beverages, and restaurant supplies.
Crew Member
CEC ENTERTAINMENT
Conyers, GA
10.2023 - 01.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
Education
B.A - Hospitality Administration And Management
Georgia State University
Atlanta, GA05-2030
Skills
- Food Safety Practices
- Food safety
- Beverage Quality Control
- Inventory Restocking
- Customer Service
- Customer Engagement
- ServSafe Manager Certified
Certification
- Serv Safe 2026
Timeline
Coldline Trainer
Freddys Frozen Custard And Steakburger
06.2025 - 08.2026
Cashier/Carhop Server
Sonic DriveIn
06.2024 - 06.2025
Crew Member
CEC ENTERTAINMENT
10.2023 - 01.2024
B.A - Hospitality Administration And Management
Georgia State University