V'Nia Wilson
Collinsville,IL
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Acted quickly during emergency situations to reduce opportunity for damage and injury
Customer Service Manager
Popeye's Restaurants
07.2019 - 04.2022
- Open/Close Store, Make Cash Deposits into Safe/ Bank, Count Cash Drawers, Food Prep, Assist with
- Scheduling, Interview Process, Assist Crew members with Daily Work, work closely with store Manager and General Manager to ensure the restaurant meet code requirements and work environment is healthy and safe for employees
- Take Customer Complaints, Recommendations and Reviews, also processing mail and emails
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Took ownership of customer issues and followed problems through to resolution
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
Security Officer
Allied Universal
09.2021 - 03.2022
- That patrolled around the lot, watched cameras, open and closed gates, secured all doors.
Home Health Care Aide
Liberty Village
03.2018 - 06.2020
- Take care of patients, feed them, changed them
- Bathed them, spent time and read with them
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
Education
Diploma - General
Collinsville High School
Collinsville, ILSkills
- Restaurant Management
- Assistant Manager Experience
- Interviewing
- Payroll
- Food Preparation
- Food Safety
- Management
- Store Management Experience
- Supervising Experience
- Retail Management
- Valuable asset to this company
- Customer Inquiries
- Safety and Security
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Security Officer
Allied Universal Security Services
02.2023 - Current
Security Officer
Allied Universal
09.2021 - 03.2022
Customer Service Manager
Popeye's Restaurants
07.2019 - 04.2022
Home Health Care Aide
Liberty Village
03.2018 - 06.2020
Diploma - General
Collinsville High School
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