Vochena Alice Mauranssi
Shelton,CT
Summary
Caring and dedicated Progressive LPN with experience in direct patient care, triage, and care coordination in fast-paced environments. Proven calmness and ability with challenging patients and high-stress circumstances. Empathetic communication, respect, and exceptional customer service to build healthy patient and family relationships. Very driven, and eager to take on new challenges. Excellent work ethic, adaptability, and interpersonal skills. Trained to work alone and quickly learn new abilities. Qualified Charge Nurse has practical leadership experience. Experienced in patient care and shift management, with strong clinical skills and judgment.
Overview
14
14
years of professional experience
Work History
Pharmacy technician
CVS
03.2020 - Current
- Work closely with physician; Screen prescription orders for accuracy and completeness; Prepare prescriptions - retrieve, count, pour, weigh, measure, and sometimes mix the medication; Perform calculations; Prepare medicines used to treat cancer; Perform medication reconciliation.
Certified Nursing Assistant
Comfort Care
01.2015 - 09.2024
- Provide high quality patient care as a CNA to residents; Assisted residents with activity of daily living including meals, transferring using assistive devices, bathing, dressing and grooming.
Security Guard
US Security ASS.
01.2012 - 03.2020
- Demonstrated calm under pressure and quick decision making in responding to emergency scenarios and crisis situations; Opened common areas to the public in the morning and greeted customer and employees; Operate over camera surveillance cameras to monitor interior and exterior public areas and entrances.
Customer Service Representative
Discount Market
01.2011 - 01.2012
- Promptly responded to general inquiries from members, staff, and client via phone, mail, email and fax; Maintained up to date knowledge of company policies regarding payments, account changes and upgrades; Process all credit card and check payment and give back the correct change; Developed highly empathetic client relationship and earned reputation for delivering exceptional customer service; Cross trained and provided back up for other customer service representative when needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Norwalk Community College
Norwalk, CT 09.2016 - 12 2019
Licensed Practical Nurse (LPN) - Nursing
Stone Academy
West Haven, CT08.2022
Pharmacy Technician -
CVS
Stamford, CT03.2020
Training Direct CNA
01.2015
High School Diploma -
Royal Palm Beach Community High School
West Palm Beach, FL05.2012
Skills
- Patient care and safety
- Patient advocacy and support
- Vital signs and patient monitoring
- Energetic work attitude
Timeline
Pharmacy technician
CVS
03.2020 - Current
Norwalk Community College
09.2016 - 12 2019
Certified Nursing Assistant
Comfort Care
01.2015 - 09.2024
Security Guard
US Security ASS.
01.2012 - 03.2020
Customer Service Representative
Discount Market
01.2011 - 01.2012
Licensed Practical Nurse (LPN) - Nursing
Stone Academy
Pharmacy Technician -
CVS
Training Direct CNA
High School Diploma -
Royal Palm Beach Community High School
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