Philosophy
Volha Yermalovich
Miami Beach,FL
Summary
Motivated, mature and dedicated candidate successful at managing multiple responsibilities with a positive attitude. Willingness to take on challenges in understanding human nature and relieving other people discomforts and sufferings.
Excellent reputation for resolving problems and improving clients satisfaction. Known for interpreting client wishes for personalized results. Sensitive and empathic.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Eyelash Extensions Artist, Self-employed
WorldWideLash,LLC
Miami Beach, FL
08.2016 - Current
- Consistently received positive performance reviews from clients.
- Kept detailed records of customer information and services provided to increase customer's return
- Build a stable client base from scratch; won loyalty by establishing warm trusting relationship through consistency of provided service and kind and professional attitude
- Answered phone calls and emails to schedule client appointments
- Educated clients about products and self-maintenance for healthy extensions wear
- Expanded client base mostly through direct referrals.
Esthetician
Bliss Spa & Salon
Miami Beach, United States
04.2014 - 12.2018
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed consultations for patients before scheduling treatments.
- Welcomed clients arriving for appointments.
- Provided clients with knowledge of all cosmetic services being provided.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Resolved customer complaints and facilitated conflict resolutions.
- Analyzed skin condition and made appropriate product recommendations.
- Advised clients on proper home-care regimens.
- Suggested appropriate therapy based on current health of client.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL 01.2011 - 08.2013
No Degree - Skin Care
Beauty Schools of America
Miami Beach, FL 05.2001 -
Skills
Relationship building and management
undefinedInterests
Reading
Timeline
Eyelash Extensions Artist, Self-employed
WorldWideLash,LLC
08.2016 - Current
Esthetician
Bliss Spa & Salon
04.2014 - 12.2018
Bachelor of Arts - Psychology
Florida International University
01.2011 - 08.2013
No Degree - Skin Care
Beauty Schools of America
05.2001 -
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