Voloria Llamas
Garland,TX
Summary
Healthcare patient relations professional focused on high productivity and timely task completion. Provides conflict resolution and patient advocacy to improve satisfaction. Applies health information privacy practices to support compliant operations.
Overview
11
11
years of professional experience
Work History
Patient Representative
HCA/CareNow Urgent Care
Rowlett, Texas
02.2025 - Current
- Supported patient check-in and registration using urgent care front desk systems.
- Helped patients schedule appointments, verify insurance coverage, and complete paperwork.
- Checked insurance details and gathered required patient documents.
- Reviewed insurance eligibility for services provided to support accurate billing procedures.
- Processed patient copays, deductibles, and other payments while keeping financial records accurate.
- Collected patient payments, balanced accounts receivable, and prepared financial reports.
- Answered phone calls and routed patients to the right urgent care services.
- Set up appointments and helped move patients through clinic visits.
- Directed patient flow by checking in patients right after arrival.
- Notified patients about delays and estimated wait times at arrival for appointments.
- Made follow-up calls to check the status of discharged patients.
- Helped clinical staff with referral follow-up calls and visit coordination.
- Addressed patient questions and concerns, resolving issues efficiently and empathetically.
- Updated reference materials with Medicare, Medicaid, and third-party payer requirements, guidelines, policies, and accepted insurance plans.
Receptionist – Admitting PRN
Medical City Green Oaks Mental Health Hospital
Dallas, TX
11.2019 - Current
- Worked as a receptionist floater at Medical City Green Oaks outpatient clinic in Plano, providing support across various departments.
- Checked in patients at Mental Health Hospital, screened and directed incoming calls to appropriate departments.
- Schedule appointments, process insurance
- Process payments copayments and direct incoming calls.
Managing Partner
Izzy & VJ Company, LLC
Garland, Tx
08.2015 - Current
- Negotiated contracts with suppliers, vendors, and clients, securing favorable terms and strengthening relationships.
- Negotiated contracts with vendors and partners, establishing agreements that aligned with business objectives.
- Managed accounts payable, payroll, and schedule estimates, ensuring timely and accurate financial reporting.
- For Izzy’s home improvement and handyman services company
Patient Access Representative
Medical City Heart & Spine/ER
Dallas, TX
12.2022 - 01.2025
- Registered Medical City patients and verified demographic information.
- Verified patient eligibility and benefits for Medical City admissions, facilitating seamless service access.
- Secured authorizations for Medical City services and procedures, ensuring compliance and timely patient care.
- Coordinated pre-registration tasks with Medical City clinical teams.
- Collected co-pays and payments from patients at time of service, contributing to efficient revenue cycle management.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Gathered and organized patient registration documents for efficient processing. and placed identification bands on the patient.
MOS - Physicians Services Group Internal Medicine
Medical City Dallas Hospital
Dallas, TX
09.2020 - 04.2021
- Scheduled internal medicine appointments, processed referrals and RX scripts, and handled incoming calls for timely assistance..
- Scheduled physicals, labs, and follow-up appointments for 5 doctors in ECW, ensuring organized patient care.
- Processed payments, copayments, and directed incoming calls to ensure efficient patient flow.
Skills
- Typing speed of 45 WPM
Proficient in Windows XP
Microsoft Office applications knowledge
Word processing expertise
Excel spreadsheet skills
FrontPage web design capabilities
Outlook email communication proficiency
Access database management skills
HRIS and HRMS familiarity
Project management experience with Delphi and CICS
Salesforce CRM usage expertise
SAP ERP knowledge
Adobe Acrobat proficiency
Experience with healthcare software solutions - Insurance verification
- Epic scheduling
- Patient registration
Training
Conflict Resolution Seminar, Exceptional Assistant Training, Writing for Results Seminar, Effective communication courses, Time Management for professionals, How to deal with stress in the workplace. References available upon request
Timeline
Patient Representative
HCA/CareNow Urgent Care
02.2025 - Current
Patient Access Representative
Medical City Heart & Spine/ER
12.2022 - 01.2025
MOS - Physicians Services Group Internal Medicine
Medical City Dallas Hospital
09.2020 - 04.2021
Receptionist – Admitting PRN
Medical City Green Oaks Mental Health Hospital
11.2019 - Current
Managing Partner
Izzy & VJ Company, LLC
08.2015 - Current