Levon Randall
Alexandria,SD
Summary
Driven Systems Administrator with 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and network operations. Expert in solution-oriented business application problem-solving and dedicated to providing best-in-class service. Consistently utilizing the highest level of security standards, routing protocols, policies, and procedures for the DoD network.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
M.C. Dean
07.2024 - Current
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability. Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Utilize Intrusion Detection Systems to monitor applications for alarms, violations, and triggered events.
- Utilize programs such as AMAG, CCURE, and Gallagher to program panels for secured doors. Troubleshoot with technicians to ensure panels are functioning properly.
Networking Engineer
Prime Technical Services
11.2023 - 08.2024
- Upgraded existing switches and servers to the latest versions, leveraging advanced coding skills to customize configurations and enhance functionality. Providing a key role in planning and executing network infrastructure changes to meet evolving requirement.
- Utilize Secure CRT to manage, troubleshoot, and make configurations securely with efficiency. Review system logs to ensure network interfaces meet 802.1x standards to minimize downtime and ensure uninterrupted operations.
- Installed, configured, and maintained Cisco-based switches and routers. Perform site surveys to assess physical environment, cable routing, and security considerations. Guaranteeing network deployments are well planned and optimized for performance.
- Utilize Enterprise Remedy to collaborate with cross-functional teams to accomplish port activations, MAC address whitelistings, and network upgrades to establish seamless operations. Implement new VLAN's to limit the potential for security breaches, segment sensitive data environments, and reduce risk of unauthorized access.
IT Support Specialist
SAIC
01.2022 - 11.2023
- Perform basic network troubleshooting and system administration to assist in a Windows based environment. Manage Active Directory services for user account management, user access, group policy administration, and domain controller configurations. Obtained and implemented a sense of security standards, routing protocols, policies, and compliance.
- Implemented data backups and disaster recovery solutions to protect critical data and minimize data loss. Utilized Window's re-imaging tools, FTK images, and data transfers for clients with sensitive data.
- Collaborate with a team of IT professionals to troubleshoot and resolve technical issues promptly. Issue credentials for certificate based authentication, install required programs for work continuation, and RDP into devices to troubleshoot for remote users.
- Provided technical mobile-phone support and troubleshooting assistance for over 1200 users in a fast-paced environment. Resolving complex IT issues in office and remotely, with an urgency for highly valued VIP clients in a timely manner. Utilizing ServiceNow to resolve over 75 tickets a month.
Computer and Networking Specialist
Best Buy
01.2019 - 04.2022
- Orchestrate sales transactions for customers with attention to detail on products that best meet their needs. Specialize in Computers and Home-Wi Networking department.
- Securely set up over 500 printers, routers, modems, firewalls, and anti- virus software solutions. Set appointments, one-on-one training sessions, and diagnostic troubleshooting through Geek Squad training. Experience using Mac, Windows, and Linux Operating Systems.
- Collaborated with the sales team to reach company targets and exceed personal quotas. Led the sales team for obtaining the most memberships for the year of 2022.
Utility Surveyor
HBK Engineering
01.2021 - 01.2022
- Utilize site plans, area maps, and blueprints to locate underground high-voltage electrical cables, gas lines, telephone, cable tv, and fiber optic lines.
- Ability to thrive and adapt in a fast paced environment while meeting company quotas. Respond to service requests and emergency calls in a timely manner, while performing job duties with accuracy.
- Utilize Microsoft Office applications to display excellent oral and written communication skills between coworkers, contractors, and homeowners. Experience utilizing O365 and document review software.
Education
Associate of Arts - General Studies
College of Southern Maryland
La Plata, MD01.2021
Skills
Project Management
Windows
Linux
Networking
Troubleshooting
Incident Management
Malware Analysis
TCP/IP
Nmap
VMWare
Customer Service
Problem Resolution
PowerShell
OSI Model
Firewall
VSphere
Cisco
Certification
CompTIA CYSA+
CompTIA SEC+
Timeline
System Administrator
M.C. Dean
07.2024 - Current
Networking Engineer
Prime Technical Services
11.2023 - 08.2024
IT Support Specialist
SAIC
01.2022 - 11.2023
Utility Surveyor
HBK Engineering
01.2021 - 01.2022
Computer and Networking Specialist
Best Buy
01.2019 - 04.2022
Associate of Arts - General Studies
College of Southern Maryland
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