Von Carr

• Performed rack/stack, power‑up, structured cabling, and wiring across multiple datacenter halls (e.g., MKE04 ranges).
• Executed BootStrapLite (BSL) workflows including PXE boot, configuration validation, initial imaging, and hardware diagnostics.
• Supported bare‑metal deployments by validating firmware, checking BMC network connectivity, and confirming server readiness for logical deployment.
• Resolved incidents related to link drops, PhysNet connectivity, port flaps, and hardware failures to restore service and deployment progress.
• Supported PRD (Production Rack Deployment) execution for GB200/GB300 by completing core deployment activities aligned to the datacenter deployment process.
• Assisted with GB200/GB300 liquid‑cooling deployment readiness, following established deployment process guidance for these platforms.
• Managed Receive‑to‑Tile workflows: receiving deliveries, scanning/confirming assets & serials, and placing hardware into designated tiles for deployment execution.
• Produced clear ticket documentation and followed best practices for notes/escalations when troubleshooting outcomes required additional support.
• Worked daily in Valyrian on INC tickets for hardware, network, and account issues; used SAWs to perform privileged tasks while maintaining compliance with elevated access standards.

• Monitored and operated CCTV, video surveillance, intrusion alarms, fire/life‑safety systems, and integrated access control platforms across multiple global sites, including Atlanta (GA), Michigan, Florida, Texas, Ohio, South Carolina, and Australia
• Provided 24/7 GSOC monitoring for 6+ geographically distributed sites, maintaining real‑time situational awareness and rapid response coverage
• Responded rapidly to alarm activations (intrusion, fire, access violations, power events), assessed live video feeds and system telemetry, and executed appropriate security actions and escalations
• Managed alarm monitoring, dispatching, dispositioning, and command‑and‑control procedures in accordance with site‑specific and global security SOPs
• Coordinated effectively with law enforcement, fire departments, and emergency services during critical incidents and emergency situations
• Maintained detailed activity, incident, and communication logs for GSOC operations, ensuring accurate documentation for audits, investigations, and after‑action reviews
• Performed routine system health checks and inspections to ensure optimal functionality of cameras, alarm panels, access readers, sensors, and monitoring systems
• Supported the development and implementation of security protocols, emergency response procedures, and escalation playbooks
• Participated in ongoing training in conflict management, surveillance techniques, threat detection, and loss prevention
• Operated security and fire monitoring platforms, communication tools, and reporting systems to produce required incident and compliance reports
• Executed emergency notifications and after‑hours dispatching for facilities, security personnel, and technical response teams supporting monitored sites

• Provided on‑site technical support for Dell desktops, laptops, tablets, and industrial/brewery workstation devices, supporting both production floor and corporate office environments using Microsoft Windows platforms
• Diagnosed and resolved hardware, software, OS, and peripheral issues involving printers, scanners, handheld devices, barcode readers, operator terminals, and production endpoints
• Installed, imaged, configured, and deployed systems using Windows 10/11, Microsoft Deployment Toolkit (MDT), Windows Autopilot, and standardized configuration baselines
• Supported endpoint enrollment and device lifecycle management through Microsoft Intune, assisting with device provisioning, compliance validation, application deployment checks, and policy troubleshooting
• Configured and supported Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams, ensuring reliable collaboration and communication
• Troubleshot Windows OS issues such as system crashes, boot failures, login errors, corrupted user profiles, and domain authentication problems using Active Directory, Group Policy, and local policy controls
• Supported enterprise productivity and operational platforms including Microsoft Teams, Office 365, SAP, VPN clients, and brewery‑specific manufacturing applications
• Assisted with user account management and access control, including Active Directory group membership, profile permissions, password resets, and MFA workflows
• Resolved network connectivity issues involving Wi‑Fi, Ethernet, VPN access, DNS/DHCP conflicts, and networked peripherals; coordinated escalations when required
• Managed incident tracking, documentation, and escalations using ServiceNow (SNOW), ensuring accurate records and SLA‑aligned resolution workflows
• Maintained accurate IT asset inventory using Microsoft‑based tools (Excel, SharePoint), tracking device lifecycle, assignments, and compliance
• Installed Windows security patches, Microsoft Defender Antivirus updates, and endpoint hardening configurations to maintain security compliance and system reliability
• Documented incidents, resolutions, and procedures using Microsoft documentation tools (Word, OneNote, SharePoint) to support knowledge sharing and operational consistency

• Installed, configured, and supported physical security infrastructure including Honeywell and Axis IP cameras, door position switches, panic buttons, and intrusion detection components across secure environments
• Deployed and integrated fire alarm interfaces, DC power systems, and low‑voltage security hardware, ensuring proper grounding, redundancy, and compliance with safety requirements
• Installed and configured Palo Alto security servers and supporting network components through patch panels, switches, and structured cabling, supporting secure segmentation and system reliability
• Performed data cabling and termination using Cat6–Cat8 cabling, executing precise patch‑panel punch‑downs, keystone terminations, labeling, and certification to maintain a clean, scalable infrastructure
• Deployed, configured, and maintained network security devices, including surveillance systems, access control points, and alarm interfaces, ensuring seamless integration with existing network architecture
• Supported network administration tasks, including switch configuration validation, VLAN connectivity checks, IP addressing verification, and device communication troubleshooting
• Diagnosed and resolved issues related to network infrastructure, cabling faults, power delivery, and security device failures, minimizing downtime and service disruptions
• Provided customer training and technical support on the installation, configuration, and operation of security systems, ensuring effective system utilization and user confidence
• Collaborated with internal engineering, networking, and field teams to coordinate installations, upgrades, and service tasks, meeting project timelines and customer requirements
• Ensured all installations and configurations adhered to industry standards, security best practices, electrical codes, and organizational safety protocols
• Performed site‑specific installations in high‑security and industrial environments, including police departments, warehouses, and manufacturing facilities, adapting solutions to unique operational requirements

• Installed, configured, and repaired SpotOn POS, Express POS, and Kitchen Display Systems (KDS), including touch terminals, receipt printers, cash drawers, barcode scanners, and payment peripherals, both onsite and remotely
• Supported payment processing hardware and software integrations, ensuring reliable transaction flow and minimal downtime in live retail and restaurant environments
• Performed network installations and upgrades using Cisco routers, Meraki network equipment, 24‑ to 48‑port patch panels, managed/unmanaged switches, and wireless access points
• Implemented structured cabling solutions (Cat5e/Cat6), including cable runs, terminations, labeling, testing, and patch‑panel organization to industry standards
• Troubleshot LAN/WAN connectivity, Wi‑Fi performance, VLAN access, and device‑to‑POS communication issues affecting registers and KDS displays
• Provided hands‑on hardware and software troubleshooting, resolving OS issues, POS application errors, peripheral failures, and network‑related outages
• Delivered end‑user training for staff and management on POS usage, basic troubleshooting, and operational best practices
• Maintained accurate documentation of service calls, hardware replacements, parts usage, and technical resolutions within ticketing and service management systems
• Supported special deployment and upgrade projects, ensuring adherence to IT policies, safety standards, and customer operational requirements
• Developed and delivered 24/7 training and SOPs for employees and customers, improving system adoption, reducing repeat incidents, and increasing operational consistency

• Delivered Tier 1–2 IT support to 6,700+ users via phone, chat, and remote support tools, troubleshooting Windows/macOS issues, application failures, and endpoint performance problems
• Resolved OS crashes, blue-screen errors, driver conflicts, and software corruption through log review, safe mode remediation, patching, and re-imaging workflows
• Supported remote workforce connectivity including VPN client issues, MFA/access problems, and network troubleshooting (Wi‑Fi/LAN, DNS/DHCP, proxy, certificate issues)
• Administered account and access support using Active Directory (password resets, group membership, permissions, account unlocks) and Azure AD / Entra ID access workflows
• Managed endpoints using Microsoft Intune (device enrollment, compliance policies, application deployment, update rings) and coordinated escalations for device health and configuration issues
• Supported VMware environments by assisting with user-impact troubleshooting (VM access, performance symptoms, client connectivity) and escalating infrastructure-level issues to engineering teams
• Assisted with privileged access workflows using CyberArk, coordinating credential access requests, secure checkouts, and access remediation through approved procedures
• Worked with CRM platforms to support user access, profile/role issues, and case routing impacts; partnered with business teams to restore service quickly
• Supported Apple device management via Jamf (enrollment issues, policy/app deployment verification, configuration troubleshooting) in mixed OS environments
• Utilized Zendesk for incident/request tracking, ticket triage, escalation, SLA management, trend reporting, and clear technical documentation for faster resolution
• Supported data-driven application troubleshooting involving Sybase SQL Anywhere (client connectivity symptoms, service availability checks, error capture/log collection) and escalated to DB/app owners as needed
• Collaborated across Security, Network, and Infrastructure teams to resolve high-impact outages, providing timely stakeholder updates and strong ticket hygiene through incident closure.

• Installed, configured, and maintained Dell endpoints, Clover POS systems, and supporting peripherals (printers, scanners, cash drawers) across 16 office locations and 12 kiosks
• Supported network infrastructure including switches, routers, firewalls, cabling (Cat5e/Cat6), and basic WAN/LAN connectivity to ensure uptime during peak tax seasons
• Performed on‑site hardware maintenance and preventive servicing, including device replacements, firmware updates, cable remediation, and workstation refreshes
• Troubleshot hardware, software, and connectivity issues involving Windows systems, POS applications, network drops, and peripheral failures
• Coordinated system deployments, upgrades, and break/fix support while minimizing business disruption
• Tracked IT assets using inventory management tools, maintaining accurate records for field installations, replacements, and decommissions
• Ensured compliance with IT security standards, data protection requirements, and operational procedures across all supported locations

Deployed, imaged, and configured HP, Lenovo, and Dell laptops and desktops, including BIOS updates, OS provisioning, driver installation, and asset tagging across colleges, K–12 schools, and hospital environments

• Installed and supported Windows 10/11, Microsoft 365 applications, endpoint security tools, and device management solutions (Intune / SCCM where applicable)
• Diagnosed and resolved network connectivity issues involving Ethernet, Wi‑Fi, VLAN access, DNS/DHCP conflicts, and VPN connectivity, restoring service with minimal downtime
• Performed hardware troubleshooting and replacement (RAM, SSD/HDD, batteries, docking stations, peripherals) to meet SLA and uptime requirements
• Provided on‑site and remote technical support for end users, ensuring compliance with organizational IT standards and security policies
• Mentored and trained junior technicians on deployment procedures, troubleshooting methodologies, and customer service best practices to improve team efficiency and service quality