Vonceil Sanders
Warrior,AL
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Additionally, my goals are to apply my knowledge and skills including those related to budgeting, leadership, team management, problem- solving and oral and written communication.
Overview
13
13
years of professional experience
Work History
Member Service Representative
Complete Health Clinic
Birmingham, AL
03.2024 - 04.2025
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding patients needs, and offering appropriate solutions.
- Enhanced customer satisfaction via Value Based Care model by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all patients interactions.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with patients engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Ensured compliance with regulatory requirements during all patients internally and external interactions safeguarding both the organization''s reputation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every patient leveraging extensive knowledge of programs and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change. Weekly focus on reporting and maintaining workload dashboards.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives of community events and broker relationships.
- Enhanced community engagement by developing and implementing targeted outreach programs with community organizations via senior centers, American Heart Association, Colon Cancer Awareness group Rumpshakers, Office of Senior Citizens and UAB Live Health Smart Mobile Market.
- Promoted civic engagement among residents by encouraging active involvement in neighborhood associations, committees, and advocacy groups.
- Improved overall program effectiveness by regularly analyzing data and adjusting strategies as needed.
- Collaborated with other professionals in creating educational materials related to health promotion, preventive care, and wellness initiatives.
- Served as a liaison between community members and local government representatives, advocating for the needs and concerns of residents.
- Increased public awareness of available resources by organizing informational workshops, seminars, and events.
- Developed comprehensive marketing plans to promote community events, resulting in increased attendance and participation.
- Organized training sessions for volunteers to ensure proper preparation for their roles within outreach programs or events.
- Created a welcoming environment at community centers by organizing regular social gatherings and recreational activities.
- Provided guidance and support to individuals seeking assistance with accessing available resources within the community.
- Strengthened partnerships with local businesses and nonprofits to support mutually beneficial initiatives.
- Evaluated program success using various metrics such as participant feedback, attendance rates, and measurable improvements in identified problem areas.
- Conducted needs assessments to identify areas requiring additional support or resources within the community.
- Maintained detailed records of all outreach activities including event planning documents, budget reports, evaluation summaries for continuous improvement.
- Managed budgets for multiple outreach programs, ensuring responsible allocation of funds while maximizing impact on the community.
- Implemented creative strategies for reaching underserved populations within the community through targeted outreach efforts to address questions regarding Medicare.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Connected individuals with available and relevant resources via Senior Living Communities, home insecurities, and transportation to providers office visits.
- Developed presentations for public events, community groups and senior assemblies locations.
- Acted as a point of contact between management, clinical staffs and external community.
- Surveyed local program participants to ascertain problematic areas requiring improvement.
Community Relations Manager • Manager of External Partnerships
Brookwood Baptist Health
10.2018 - 07.2020
- Company Overview: formerly Baptist Health System
- Successful in managing 22,000 members senior membership program that offered discounts to those that are 50 plus and older.
- Worked closely with VP of marketing and communications, senior management and leadership team playing an intricate role in implementing the marketing portion of the startup partnership of a Medicare Advantage plan.
- Worked closely with physicians across the footprint of previous workplace to host educational seminars in communities surrounding area hospitals.
- Formerly Baptist Health System
Events Manager
Brookwood Baptist Health
07.2012 - 10.2018
- Company Overview: formerly Baptist Health System
- Formerly Baptist Health System
Education
Associate of Arts - Business
Phoenix University
Skills
- Marketing
- Project Management
- Budget Planning
- Social Media
- Planning Communication
- Leadership
Accomplishments
- Successful in managing 22,000 members senior membership program that offered discounts to those that are 50 plus and older.
- Worked closely with VP of marketing and communications, senior management and leadership team playing an intricate role in implementing the marketing portion of the startup partnership of a Medicare Advantage plan.
- Worked closely with physicians across the footprint of previous workplace to host educational seminars in communities surrounding area hospitals.
- Increased patient volume by 10,000 a year through promoting health and wellness educational programs, managed care programs (open enrollment group meetings), special events (health screenings, health fairs).
- Expanded brand of managed care partnership, through Medicare advantage plan, group meetings in the communities.
- Met regularly with interdepartmental work groups to monitor and evaluate successfulness of events, educational programs and programs and services offered. Served as community coordinator for hospital cancer committee. Leading conversation of community events and health screenings effectiveness, recording health risk results for compliance of hospital community health needs assessment to maintain accreditation for Cancer Center.
Timeline
Member Service Representative
Complete Health Clinic
03.2024 - 04.2025
Community Relations Manager • Manager of External Partnerships
Brookwood Baptist Health
10.2018 - 07.2020
Events Manager
Brookwood Baptist Health
07.2012 - 10.2018
Associate of Arts - Business
Phoenix University