HANNAH MIRANDA
WINTER PARK
Summary
Organized and motivated professional with over 14 years of management experience. Expertise in financial management, operational efficiency, and leadership. Committed to continuous growth and development while maintaining a high attention to detail.
Overview
22
22
years of professional experience
Work History
Member Service Representative
Fairwinds
Orlando
03.2025 - Current
- Providing support to members regarding account inquiries, processing transactions, and resolving issues.
- Educating members on product offerings and service features.
- Enhancing member relationships by providing excellent service during each interaction.
- Performing cash handling duties such as deposits and withdrawals for members' accounts.
General Manager
Carlo's Bakery
Orlando
12.2015 - 12.2024
- Managing staff of 20+ with scheduling, recruiting and discharging of employees.
- Implementing company policies and procedures by training, team meetings and performance reviews.
- Managing store financials by cash handling, bank deposits, inventory, purchase orders, cost of goods and profits and loss analysis.
- Tasked with extra duties of assisting in opening new locations for company as well as training entire staff and fellow management.
General Manager
Jenn's Sugarlicious Bakery
Gastonia
04.2011 - 08.2015
- Managing staff of 5+ with scheduling, recruiting and discharging of employees.
- Implementing company policies and procedures by training and team meetings.
- Managing store financials by cash handling, bank deposits, inventory and purchase orders.
- Managing all social media accounts.
- Tasked with planning special events to raise customer base and profitability.
Lead Sales Associate
Evelyn's Jewelry & Gifts
Barnwell
04.2003 - 04.2011
- Led sales team operations and managed high-value client relationships, driving substantial revenue growth through strategic merchandise placement and retail excellence.
Supervisor
Vincent's Soda Fountain
Charleston
08.2009 - 08.2010
- Supervised team of 8 staff members at vintage-style restaurant, optimised scheduling and training protocols while maintaining excellent customer service standards.
Head Baker
Sugar Mama's Bakery
Charleston
01.2009 - 08.2009
- Led daily bakery operations, developed signature recipes, and managed quality control while supervising kitchen staff and maintaining health standards.
Education
Associate of Arts - Culinary arts with minor in Baking and Pastry
Art Institute of Charleston
Charleston, SC01.2009
Skills
- Management
- Financial Management
- Account management
- Customer Service
- Problem Solving
- Data Analysis
- Recruitment
- Inventory Control
- Staff Training
- Marketing
- Creative Thinking
Timeline
Member Service Representative
Fairwinds
03.2025 - Current
General Manager
Carlo's Bakery
12.2015 - 12.2024
General Manager
Jenn's Sugarlicious Bakery
04.2011 - 08.2015
Supervisor
Vincent's Soda Fountain
08.2009 - 08.2010
Head Baker
Sugar Mama's Bakery
01.2009 - 08.2009
Lead Sales Associate
Evelyn's Jewelry & Gifts
04.2003 - 04.2011
Associate of Arts - Culinary arts with minor in Baking and Pastry
Art Institute of Charleston
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