Voncia Pearson
Auburndale,FL
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Customer-oriented Pharmacy Technician bringing Number years of experience and strong background in Type pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
Lakeland, FL
10.2019 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Collected co-payments or full payments from customers.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Reviewed and verified customer information and insurance provider information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Registered Pharmacy Technician
Winn Dixie Pharmacy
Thonotosassa, FL
04.2016 - 09.2019
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
Customer Service Cashier
Winn Dixie Grocery Store
Thonotosassa, FL
04.2001 - 03.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
General Studies
King High School
Tampa, FL06.1998
Skills
- Problem-Solving Skills
- Pharmacy Records Management
- Patient Profile Setup
- Prescription Pricing
- Cash Register Operation
- Prescription Filling and Labeling
- Patient Confidentiality
- Prescription Refill Fulfillment
- Updating Medication Histories
- Pharmaceutical Preparation
- Pharmacy Operations
- FDA Compliance
- Allergic Reaction Treatment
- Resolving Complaints
- Medication Therapy Management
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
10.2019 - Current
Registered Pharmacy Technician
Winn Dixie Pharmacy
04.2016 - 09.2019
Customer Service Cashier
Winn Dixie Grocery Store
04.2001 - 03.2016
General Studies
King High School
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