Vonda Foucheaux
Spring,TX
Summary
* lead pawnbroker/ Assistant store manager qualified with over 9 years of experience in the pawnbroking industry.
* Over 13 years in the food and service field.
* 22 + years of experience in fast - paced environments.
* Motivated individual in customer service,sales and problem solving.
* Brings positive attitude and commitment to learning and growth.
* Experienced with cash handling, transaction processing.
*Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency.
*Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
23
23
years of professional experience
Work History
Lead Pawnbroker/Assistant Store Manager
EZ Pawn
TX
10.2016 - Current
- Provided support to store manager by helping maintain financial stability for the business
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
- Trained and mentored junior pawnbrokers on customer service and transaction processes.
- Supervised daily operations to ensure compliance with company policies and procedures.
- facilitated legal,compliant,and accurate completion of ATF form 4473 for firearm purchases
- Managed opening and closing procedures
Customer service / server
IHOP
Conroe, TX
02.2013 - 08.2015
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Coordinated food and beverage orders, ensuring timely delivery and quality standards.
- Trained new staff on menu knowledge, service protocols, and operational procedures.
- Managed cash register operations, accurately processing transactions and handling payments.
Customer service / server
IHOP
Houston, TX
01.2012 - 10.2013
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Processed orders and sent to kitchen employees for preparation.
Customer service / server
IHOP
Humble, TX
03.2007 - 07.2009
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Increased sales significantly by upselling higher-end products to customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Customer service / server
IHOP
Fort Myers, FL
01.2005 - 09.2008
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Customer service / server
IHOP
Cape Coral, FL
07.2003 - 02.2005
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
High School Diploma -
Cape Coral High School
Florida06-2004
Skills
- Organizational growth
- Customer relationship building
- Employee training and development
- Upselling techniques
- Item pricing
- Appraisals
- Negotiation and communication
- ATF guidelines
- Store audits
- Loan writing
- Cash handling
- Goal setting
- Social media marketing
- Opening and closing procedures
Timeline
Lead Pawnbroker/Assistant Store Manager
EZ Pawn
10.2016 - Current
Customer service / server
IHOP
02.2013 - 08.2015
Customer service / server
IHOP
01.2012 - 10.2013
Customer service / server
IHOP
03.2007 - 07.2009
Customer service / server
IHOP
01.2005 - 09.2008
Customer service / server
IHOP
07.2003 - 02.2005
High School Diploma -
Cape Coral High School