Vonda Johnson
Douglasville,GA
Summary
Acknowledgement of the importance of customer service and customer relations. Proficient in advising, leading and working with teams. Skilled in communicating effectively and adapting to diversity. Great practice and understanding in developing, maintaining, and analyzing records and reports. Excellent organizational skills and ability to multi-task and prioritize deliverables. Ability to work cooperatively and collaboratively with all levels of employees, management and external customers.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Sexual Offender Risk Review Board
200 Piedmont Ave SE, GA
08.2024 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Directed customer inquiries to appropriate department personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
National Certified Medical Assistant
Cobb Pediatric Associate
Marietta, GA
01.1999 - 08.2024
- Back Office supervisor for 4 years
- Reports directly to Main Office Manager
- Daily analysis of customer records and retention
- Manages patients accounts, personal record, and files
- Lab procedures
- Scheduling patients
- Phone Triage
- Answering patient calls and solving urgent issues within a quick turnaround
- Reviewing urgent call campaigns directed from Manager
- Analyzing patient/customer data for appointment scheduling
- Following up with patient complaints
- Yearly file audits
- Verifying patient insurance for up to date status
- Scheduling office meetings for team development and growth
- Educating patients on appropriate medications
- Daily use of Microsoft TEAMS, and proficient in Microsoft applications
- Self-starter, independent worker, and team oriented
- Company benchmark and goal oriented
- Assisted in scheduling patient appointments and maintaining accurate records.
- Prepared laboratory specimens for testing and analysis.
- Provided assistance to physicians during examinations and treatments.
- Collected vital signs including blood pressure, temperature and pulse rate.
- Performed administrative tasks such as filing, photocopying, faxing and data entry.
- Provided emotional support to patients while they waited for examination or treatment.
- Organized work flow by delegating duties to other members of the healthcare team.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Incorporated outside records into charts and EHR.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Medical Assistant
Georgia Medical Technical
Atlanta 05-1992
Associate of Arts -
Atlanta Metropolitan State College
Atlanta, GA08-1989
High School Diploma -
Lakeshore High School
Atlanta, GA09-1987
Skills
- Research
- Letter preparation
- Report Writing
- Database Management
- Data Entry
- Clerical Support
- Office Administration
- Meeting planning
- Appointment Scheduling
- Mail handling
- Filing
- Document Control
- Excel spreadsheets
- Prioritizing patients
- Microsoft Outlook
- Multi-line telephone system operation
- Customer and client relations
- Computer Proficiency
Accomplishments
Employee of the month.
Reward every five years for employment
Timeline
Administrative Assistant
Sexual Offender Risk Review Board
08.2024 - Current
National Certified Medical Assistant
Cobb Pediatric Associate
01.1999 - 08.2024
Medical Assistant
Georgia Medical Technical
Associate of Arts -
Atlanta Metropolitan State College
High School Diploma -
Lakeshore High School
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