Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vonda Smith

Melbourne,FL

Summary

Adept at fostering positive client relationships, I excelled at TTEC by consistently surpassing performance metrics, showcasing my customer service and problem-solving prowess. My role as a Community Adminstation Moderator highlighted my commitment to diversity and critical thinking, ensuring community growth and compliance. Achievements include being recognized as enhancing community engagement through active listening and computer proficiency.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TTEC
Melbourne, FL
06.2016 - 07.2023
  • Developed strong relationships with clients through exceptional customer service
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or complaints.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Community Administration Moderator

Faith Is the Key Inner Circle Online Mentorship
Cottonhill Utah
03.2023 - Current
  • Promoted diversity and inclusion within the community by actively seeking out underrepresented voices, celebrating unique perspectives, and facilitating respectful dialogue among members.
  • Supported new members by guiding them through onboarding processes, answering questions, and promoting healthy interactions within the community.
  • Conducted regular audits of moderated content to ensure accuracy, compliance with guidelines, and alignment with overarching goals for the community''s growth.

Education

Certified Nursing Assistant - Nursing

Seminole State College of Florida
Sanford, FL
08.1984

License Health, And Life Insurance With Variables - Insurance

TTec Insurance
Melbourne, FL
08.2016

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency

Timeline

Community Administration Moderator

Faith Is the Key Inner Circle Online Mentorship
03.2023 - Current

Customer Service Representative

TTEC
06.2016 - 07.2023

Certified Nursing Assistant - Nursing

Seminole State College of Florida

License Health, And Life Insurance With Variables - Insurance

TTec Insurance
Vonda Smith