Vonda R. Manga
Mancelona,MI
Summary
Strategic-thinking individual experienced in turning low-performing departments into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
24
24
years of professional experience
Work History
Director of Lodging
VPN Properties/Vacation Club
11.1999 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations to foster increased productivity.
- Established departmental performance goals and provided feedback for underperforming areas.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Drove sales and marketing strategies to foster achievement of revenue goals.
- Optimized operational processes using analytics tools to address client-specific metrics.
- Wrote and discussed reports to assist board members with critical business decisions.
- Monitored expenditures to mitigate risk of overages.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain objectives.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Devised and implemented strategies to create new revenue streams and cut operational costs.
- Ran the golf package sales department, implementation, and met revenue goals.
- Managed project development for multiple websites, phone systems, and email program implementation.
Vice President of the Board of Directors
Schuss Mountain/Shanty Creek Owners Association
03.2001 - 12.2016
Education
No Degree - Microbiology And Immunology
University of Michigan
Flint, MIBBA - Marketing With Minors in Management/Sales
Baker College
Flint, MI06.1994
Skills
- Upselling Proficiency
- Networking and Promotion
- Business Growth
- Service Quality
- Customer Engagement
- Reservation Software
- Industry Trends
- Team Meetings
- Revenue Stream Management
- Accounts Payable and Accounts Receivable
Timeline
Vice President of the Board of Directors
Schuss Mountain/Shanty Creek Owners Association
03.2001 - 12.2016
Director of Lodging
VPN Properties/Vacation Club
11.1999 - Current
No Degree - Microbiology And Immunology
University of Michigan
BBA - Marketing With Minors in Management/Sales
Baker College
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