Vonetta Peterkin
Panama City Beach
Summary
Experienced in managing security-related incidents, including medical emergencies and disturbances, while providing exceptional customer service by addressing inquiries promptly. I'm a very hardworking individual who's good at multitasking and possess excellent time management skills and I'm always devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Security/Receptionist Assistant
Ocean Towers Beach Club
Panama City Beach
08.2020 - Current
- Managed security related incidents including medical emergencies, thefts or disturbances.
- Enforced access control rules by monitoring entry points with CCTV systems.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Assist with latenight check-ins and arrivals.
- Assist with guests latenight requests and ensure they are honored in a timely manner.
- Greeted and provided assistance to visitors, clients and staff.
- Issued visitor badges, assigned parking spaces and maintained visitor logs.
Housekeeping Supervisor
Iberostar Resorts and Spa
Montego Bay
11.2015 - 02.2020
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Responded promptly to maintenance requests from guests or staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Created and implemented daily cleaning schedules for staff members.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Cashier
Sunset Beach Resort and Spa
Montego Bay
12.2010 - 10.2015
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
William Knibb Memorial High
Jamaica 09-1998
Skills
- CCTV monitoring
- Access control
- Incident management
- Customer service
- Communication skills
- Problem solving
- Time management
- Patience and empathy
- Public relations
- Telephone and email etiquette
Timeline
Security/Receptionist Assistant
Ocean Towers Beach Club
08.2020 - Current
Housekeeping Supervisor
Iberostar Resorts and Spa
11.2015 - 02.2020
Cashier
Sunset Beach Resort and Spa
12.2010 - 10.2015
High School Diploma -
William Knibb Memorial High