Vonette Hope
Philadelphia,PA
Summary
Focused on building positive relationships with bus passengers by delivering positive riding experiences every day. Excellent people skills with a hardworking and diligent attitude.
Overview
12
12
years of professional experience
Work History
Bus Operator
Southeastern Pennsylvania Transportation (SEPTA)
11.2016 - 09.2022
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Accepted and processed fares.
- Transported customers to and from [Location].
Direct Support Professional (Intellectual Disable)
Barber National Institution
04.2011 - 01.2016
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
Receiver
Conway
09.2010 - 08.2011
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded pallets and deliveries and organized products in warehouse.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
Education
High School Diploma -
CPMS Academy
Philadelphia, PA06.2009
Skills
- Valid PA License
- Traffic Law Adherence
- GPS Mapping
- Safe Driving Skills
- GPS Applications
Timeline
Bus Operator
Southeastern Pennsylvania Transportation (SEPTA)
11.2016 - 09.2022
Direct Support Professional (Intellectual Disable)
Barber National Institution
04.2011 - 01.2016
Receiver
Conway
09.2010 - 08.2011
High School Diploma -
CPMS Academy
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