Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maisen Bourquin

Cincinnati,OH

Summary

Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in customer service and maintaining positive work environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

Sheetz Inc.
08.2019 - 11.2019
  • Communication skills
  • Food handling
  • Cashier
  • Stocking store
  • Stocking freezer
  • customer service
  • cleaning store front and making it look presentable

Cashier

Dunkin donuts
12.2019 - 05.2020
  • Stock store
  • making drinks and food orders to customer specifications
  • Baking donuts, muffins and bagels
  • Unload trucks
  • Customer service
  • money handling
  • keeping store front clean
  • doing dishes


Cashier

Sweet Peas
05.2020 - 01.2021
  • Stocking store and freezer
  • Unloading trucks
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Monitored inventory levels and communicated restocking needs to management.
  • Processed customer transactions accurately and efficiently at point of sale.
  • Handled cash, credit, and mobile payments while maintaining balanced registers.
  • Maintained cleanliness and organization of work area to meet health standards.
  • Provided exceptional customer service by addressing inquiries and resolving issues.
  • Tending to gas pumps

Automotive Lube Technician

Jim Shorkey Automotive Group
01.2021 - 08.2022
  • Performed routine oil changes and fluid checks to ensure vehicle performance and longevity.
  • Utilized diagnostic tools to identify maintenance needs and troubleshoot issues efficiently.
  • Maintained cleanliness and organization of work area to promote safety and efficiency.
  • Documented service activities accurately to support customer records and warranty claims.
  • Collaborated with team members to improve workflow processes and minimize downtime.
  • Monitored inventory levels of lubricants and supplies, ensuring timely reordering as needed.
  • Provided exceptional customer service by explaining services performed and addressing concerns effectively.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
  • Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Checked fluids, tires, brakes, and other systems as part of 36-point inspection.

General Laborer, Industrial

Aims Services Inc.
Pittsburgh, Pennsylvania
08.2022 - 02.2023
  • Operated high-pressure hydroblasting equipment to clean industrial surfaces effectively.
  • Followed safety protocols to ensure compliance during hydroblasting operations.
  • Assisted in maintaining and troubleshooting hydroblasting machinery for optimal performance.
  • Collaborated with team members to execute project plans efficiently and meet deadlines.
  • Monitored equipment performance, identifying areas for improvement and reporting issues promptly.
  • Trained new technicians on standard operating procedures and safety measures in hydroblasting tasks.
  • Conducted routine inspections of tools and machinery, ensuring operational readiness at all times.
  • Implemented best practices for waste disposal and environmental compliance during hydroblasting activities.
  • Annotated hydroblasting job logs detailing locations and dates of jobs.
  • Adhered to OSHA and safety regulations preventing workplace accidents and enhancing safety.
  • Increased job efficiency with meticulous attention to detail in the setup, operation, and shutdown of hydroblasting equipment.
  • Streamlined workflow processes through regular reporting on completed tasks, upcoming jobs, equipment status updates, and incident documentation when necessary.

Hydrovac Operator

MPW Industrial Services
Pittsburgh, Pennsylvania
02.2023 - Current
  • Improved equipment longevity by performing consistent hydroblasting maintenance and inspections.
  • Cleaned and accounted for tools after hydroblasting to maintain proper function and prevent lost tools and equipment.
  • Trained new employees on use of hydroblaster and safety procedures.
  • Maximized productivity by maintaining an organized inventory of tools, equipment, and supplies required for each task.
  • Achieved reliable surface cleaning without damage to underlying structures through careful control of water pressure levels during the blasting process.
  • Operated and serviced hydroblaster support equipment such as tanks, pumps and hoses.
  • Supported team members in their professional growth by sharing expertise in hydroblasting techniques, equipment use, and safety protocols as needed.
  • Utilized required personnel protective equipment while using hydroblaster.
  • Practiced water waste management program preventing possible hazardous material runoff.
  • Continuously updated knowledge of industry best practices, safety regulations, and new equipment advancements through ongoing training sessions and workshops.
  • Ensured a clean work environment by disposing of waste materials properly following each hydroblasting project.
  • Excelled at multitasking on diverse assignments while consistently delivering top-notch results under tight deadlines.
  • Collaborated closely with site supervisors to assess project requirements, scope, timelines, and resource allocation for successful outcomes.
  • Maintained safety protocols while handling hazardous materials and operating machinery.
  • Used high-pressure water and vacuum system to remove dirt and debris from specific locations.
  • Provided excellent customer service, addressing client concerns promptly and professionally while establishing strong relationships.
  • Improved job site safety by conducting thorough pre-job hazard assessments and implementing necessary controls.
  • Minimized damage to existing infrastructure with precise excavation techniques using a hydrovac truck in congested areas.
  • Collaborated with team members to complete projects on time, maximizing productivity through effective communication and teamwork.

Education

High School -

Baldwin high school

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Cleaning and sanitizing
  • Safe food handling
  • Safety regulations compliance
  • Effective communication
  • Excavation expertise
  • Adaptable to weather conditions
  • Personal protective equipment
  • Physical stamina and strength
  • Accurate record keeping
  • Confined space entry
  • Hazardous materials handling
  • Valid pa license
  • Equipment maintenance
  • Heavy machinery operation
  • Lift up to 50 pounds
  • Changing tires
  • Changing oil
  • Hand and power tools
  • Brake systems understanding
  • Preventive Maintenance
  • Replacing parts
  • Troubleshooting skills
  • Fluid exchanges
  • Parts replacement
  • Brake systems
  • Inspecting vehicles
  • Tire services
  • Vehicle inspection

Certification

  • PA inspection and emissions licenses
  • Forklift/PIT certification
  • HPWJ certification
  • OSHA 10
  • TWIC card
  • PA Driver’s license

Timeline

Hydrovac Operator

MPW Industrial Services
02.2023 - Current

General Laborer, Industrial

Aims Services Inc.
08.2022 - 02.2023

Automotive Lube Technician

Jim Shorkey Automotive Group
01.2021 - 08.2022

Cashier

Sweet Peas
05.2020 - 01.2021

Cashier

Dunkin donuts
12.2019 - 05.2020

Crew Member

Sheetz Inc.
08.2019 - 11.2019

High School -

Baldwin high school

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