Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Vong Lam

Blanchard,OK

Summary

Dynamic leader with a proven track record at LGI Homes and Verizon Wireless, adept in customer needs analysis and problem-solving. Excels in building lasting relationships and skilled in negotiation, ensuring customer loyalty and trust. Achieved significant improvements in operational efficiency and customer satisfaction, leveraging expertise in communication and time management.

Overview

9
9
years of professional experience

Work History

Owner/Operator

MVL Transport
04.2024 - Current

- Sell containers

- Marketing on social media

- Communicate with customers for delivery

- Schedule

- Contact depot for purchase and release numbers

- Maintenance on vehicle and trailer

- Accounting

- Organize all documents for State Safety Audit

- Quarterly filing for IRP/IFTA

Selling Sales Manager

LGI Homes
04.2019 - 04.2024

- Sell/Close Homes

- Contact all customers from leads

- Recruit, Select, Train, Manage, Motivate New Hires

- Review call logs with employees

- Mortgage follow-up with loan officers on all loans

- Weekly follow-up with all loans under contract

- Walk all inventory

- Communicate with construction manager

- Review MLS for updated listings weekly

- Meet with office manager weekly

- Prepare trainings weekly

- Plan week accordingly with most important tasks to be completed first

- Scheduling

- Approve time clocks

Solutions Specialist

Verizon Wireless
03.2016 - 03.2019

- Active listening and provide customers with solutions to their needs

- Excite customers about new products and how it can enhance their lives

- Build customer relationships that earns loyalty and trust

- Use my passion for technology and resources to educate/generate sales

- Evolve with today's technology and connect with customers based off of their needs

Education

Bachelor of Science - Nursing

Washington State University
Pullman, WA
12-2012

Skills

    - Customer needs analysis

    - Problem solving

    - Overcome objections

    - Communication

    - Listening

    - Negotiation and mediation

    - Financial option consultation

    - Relationship building

    - Rapport building

    - Time management

Awards

LGI Homes

-  Sales Person of the Year 2023

-  Sales Person of the Month April, May, Aug, Nov of 2023

-  Sales Person of the Month Jan, May, Oct of 2022

-  Sales Person of the Month Jan, Sept of 2021

-  Sales Person of the Month Mar, Nov, Dec of 2020

-  Circle of Excellence in Sales 2021, 2022 and 2023

Verizon Wireless

-  Winner's Circle 2017 and 2018

-  Employee of the Month Sept and Nov of 2017

-  Employee of the Month Mar, Apr, Jul of 2018

Languages

Cambodian
Native or Bilingual
Vietnamese
Limited Working

Timeline

Owner/Operator

MVL Transport
04.2024 - Current

Selling Sales Manager

LGI Homes
04.2019 - 04.2024

Solutions Specialist

Verizon Wireless
03.2016 - 03.2019

Bachelor of Science - Nursing

Washington State University
Vong Lam