Vongvanny B Peterson
Davenport
Summary
Dynamic Billing Representative with VGM Group Inc, skilled in enhancing billing accuracy and client satisfaction through effective communication and meticulous data management. Proven ability to resolve discrepancies and streamline processes, leveraging strong organizational skills and knowledge of medical coding. Adaptable team player committed to achieving performance metrics and fostering client trust.
Overview
23
23
years of professional experience
Work History
Billing Representative
VGM Group Inc
Waterloo, IA
06.2021 - Current
- Processed and verified billing information for accuracy and compliance with company policies.
- Resolved customer inquiries regarding billing discrepancies and account details effectively.
- Collaborated with cross-functional teams to streamline billing processes and enhance efficiency.
- Maintained detailed records of billing transactions, ensuring data integrity and security.
- Reviewed and solved account and billing discrepancies.
- Collaborated closely with sales and customer service teams to ensure seamless communication and issue resolution.
- Achieved consistent performance metrics targets by prioritizing tasks effectively amid fluctuating workloads.
- Facilitated smooth departmental operations through cross-training in various roles, providing backup support as needed.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assessed accounts for payment status and reached out to customers.
- Adapted quickly to changing technologies or systems upgrades, ensuring minimal disruption to daily workflow during transitions periods.
- Developed strong relationships with clients, fostering trust and confidence in the company''s billing procedures.
- Improved billing accuracy by thoroughly reviewing and verifying invoice data before submission.
- Enhanced client satisfaction with prompt resolution of billing inquiries and disputes.
- Streamlined billing processes for increased efficiency and timely delivery of invoices to clients.
- Researched and resolved billing discrepancies to enable accurate billing.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Following strict confidentiality, HIPAA privacy and security guidelines.
Cosmetologist
Self-employeed
Waterloo, IA
05.2013 - 05.2021
- Provided personalized consultations to assess client needs and recommend appropriate services.
- Developed and executed a range of hair styling techniques, including cutting, coloring, and treatments.
- Maintained cleanliness and organization of workspace to ensure compliance with health and safety standards.
- Monitored guests and inventory to keep a consistent and efficient work schedule.
- Completed accurate work tasked by carefully reviewing with every clients needs.
- Promoted freshness and reduced waste by monitoring supply closet and rotating ingredient stock.
- Safeguarded clients and products against germ spread by enforced compliance with safety and sanitation standards due to Covid-19.
Manager/Salon Stylist
Cost Cutters
Waterloo, IA
02.2003 - 05.2013
- Oversaw daily operations to enhance customer service and maintain store standards.
- Trained and developed staff to improve team performance and efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Protected company and costumer data by following information policies.
- Assisted with task and work duties during slow periods to maintain team productivity.
- Encouraged salon team growth nd engagement and verified attendance in company-required training programs and classes.
- Improved operations setting ambitious goals and strategizing plans to help each employee achieve personal and team targets.
- Met coverage demands by organizing effective schedules and delegating assignments.
Education
Science of Cosmetology Arts
LaJames College
Mason City, IA02-2003
Skills
- Customer relations skills
- Microsoft office
- Receiving and reviewing documents from providers
- Data entry experience
- Ability to multitask and prioritize
- Strong organization and attention to detail
- Knowledge of basic medical coding and billing
- Flexibility and adaptability to change
- Effective communication and teamwork
- Familiarity with billing and coding terminologies including ICD-10, HCPCS, CPT, modifiers and Medicare LCDs
Timeline
Billing Representative
VGM Group Inc
06.2021 - Current
Cosmetologist
Self-employeed
05.2013 - 05.2021
Manager/Salon Stylist
Cost Cutters
02.2003 - 05.2013
Science of Cosmetology Arts
LaJames College